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The Use of Audio and Video in Synchronous Computer-Supported Collaborative Writing
KTH, School of Computer Science and Communication (CSC), Numerical Analysis and Computer Science, NADA.
2005 (English)Conference paper (Refereed)
Abstract [en]

In this study the use of audio and video and the support of common ground was investigated in the context of the planning stage in the writing process. The  esearch question for this study was: “Compared to the use of an audio communication modality, how is common ground supported by a video communication modality when people are planning a document together with the use of a collaborative writing tool?” To study how common ground was supported by an audio and video communication modality, the following definition of common ground was used: For a conversation to be effective the communicators need to understand each other, that means they are noticing and hearing each other, they understand what was said and what was meant. In total 45 participants took part in this study. The task was to make an outline about Sweden. A questionnaire was used to measure the support for common ground, satisfaction with the interaction and satisfaction with the outcome. Task performance was measured with the quality of the outlines. The outlines were reviewed and sorted on quality. The results for this study show that common ground is well supported by both communication modalities, but differences in support for common ground do exist. It is argued that video supports the creation and maintenance of common ground better in complex situations, which demand intensive collaboration, especially for non-native speakers of English.

Place, publisher, year, edition, pages
National Category
Computer and Information Science
URN: urn:nbn:se:kth:diva-60749OAI: diva2:477854
Proceedings Writing2004 [CD]. Adcom Productions.
NQCAvailable from: 2012-01-13 Created: 2012-01-13 Last updated: 2012-03-07Bibliographically approved

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Severinsson Eklundh, Kerstin
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Numerical Analysis and Computer Science, NADA
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