Change search
ReferencesLink to record
Permanent link

Direct link
Aligning goals and services through goal and business modelling
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
2009 (English)In: Information Systems and E-Business Management, ISSN 1617-9846, E-ISSN 1617-9854, Vol. 7, no 2, 143-169 p.Article in journal (Refereed) Published
Abstract [en]

E-services are used as the cornerstones for modelling interaction points of cooperating IT systems, within and between enterprises. So far, research and development of e-services have mainly focused on an operational perspective, such as the development of standards for message exchanges and service coordination. However, on a strategic level, the success of e-services depends on their ability to work as a medium for the exchange of business values. In this paper, we present an approach that utilizes goal and business models as the foundation for designing e-services. The approach can be used to ensure that the developed e-services support the desired goals and business values of involved actors. A case study from the Swedish health care sector is used to ground and apply the presented approach.

Place, publisher, year, edition, pages
2009. Vol. 7, no 2, 143-169 p.
Keyword [en]
Goal modelling, Business modelling, Service modelling, E-service identification, Model alignment
National Category
Economics and Business
URN: urn:nbn:se:kth:diva-46937DOI: 10.1007/s10257-008-0084-2ISI: 000207796100003ScopusID: 2-s2.0-59349090402OAI: diva2:479608
QC 20120118Available from: 2012-01-18 Created: 2011-11-07 Last updated: 2012-01-18Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full textScopus

Search in DiVA

By author/editor
Andersson, BirgerJohannesson, PaulZdravkovic, Jelena
By organisation
Computer and Systems Sciences, DSV
In the same journal
Information Systems and E-Business Management
Economics and Business

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Altmetric score

Total: 49 hits
ReferencesLink to record
Permanent link

Direct link