Aligning goals and services through goal and business modelling
2009 (English)In: Information Systems and E-Business Management, ISSN 1617-9846, E-ISSN 1617-9854, Vol. 7, no 2, 143-169 p.Article in journal (Refereed) Published
E-services are used as the cornerstones for modelling interaction points of cooperating IT systems, within and between enterprises. So far, research and development of e-services have mainly focused on an operational perspective, such as the development of standards for message exchanges and service coordination. However, on a strategic level, the success of e-services depends on their ability to work as a medium for the exchange of business values. In this paper, we present an approach that utilizes goal and business models as the foundation for designing e-services. The approach can be used to ensure that the developed e-services support the desired goals and business values of involved actors. A case study from the Swedish health care sector is used to ground and apply the presented approach.
Place, publisher, year, edition, pages
2009. Vol. 7, no 2, 143-169 p.
Goal modelling, Business modelling, Service modelling, E-service identification, Model alignment
Economics and Business
IdentifiersURN: urn:nbn:se:kth:diva-46937DOI: 10.1007/s10257-008-0084-2ISI: 000207796100003ScopusID: 2-s2.0-59349090402OAI: oai:DiVA.org:kth-46937DiVA: diva2:479608
QC 201201182012-01-182011-11-072012-01-18Bibliographically approved