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Aligning goals and services through goal and business modelling
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
2009 (English)In: Information Systems and E-Business Management, ISSN 1617-9846, E-ISSN 1617-9854, Vol. 7, no 2, 143-169 p.Article in journal (Refereed) Published
Abstract [en]

E-services are used as the cornerstones for modelling interaction points of cooperating IT systems, within and between enterprises. So far, research and development of e-services have mainly focused on an operational perspective, such as the development of standards for message exchanges and service coordination. However, on a strategic level, the success of e-services depends on their ability to work as a medium for the exchange of business values. In this paper, we present an approach that utilizes goal and business models as the foundation for designing e-services. The approach can be used to ensure that the developed e-services support the desired goals and business values of involved actors. A case study from the Swedish health care sector is used to ground and apply the presented approach.

Place, publisher, year, edition, pages
2009. Vol. 7, no 2, 143-169 p.
Keyword [en]
Goal modelling, Business modelling, Service modelling, E-service identification, Model alignment
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:kth:diva-46937DOI: 10.1007/s10257-008-0084-2ISI: 000207796100003Scopus ID: 2-s2.0-59349090402OAI: oai:DiVA.org:kth-46937DiVA: diva2:479608
Note
QC 20120118Available from: 2012-01-18 Created: 2011-11-07 Last updated: 2017-12-08Bibliographically approved

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Andersson, BirgerJohannesson, PaulZdravkovic, Jelena
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Citation style
  • apa
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  • vancouver
  • Other style
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  • de-DE
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  • en-US
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  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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