Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
A Management Control Model Based on the Customer Service Process
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Management Control.
1994 (English)In: International Journal of Service Industry Management, ISSN 0956-4233, E-ISSN 1758-6704, Vol. 5, no 3, 14-25 p.Article in journal (Refereed) Published
Place, publisher, year, edition, pages
1994. Vol. 5, no 3, 14-25 p.
Keyword [en]
Management control, service quality
National Category
Business Administration
Identifiers
URN: urn:nbn:se:kth:diva-62335OAI: oai:DiVA.org:kth-62335DiVA: diva2:480158
Note
NR 20140805Available from: 2012-01-19 Created: 2012-01-19 Last updated: 2017-12-08Bibliographically approved

Open Access in DiVA

No full text

Search in DiVA

By author/editor
Kullvén, Håkan
By organisation
Management Control
In the same journal
International Journal of Service Industry Management
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 56 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf