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Service Process Evaluation in Swedish Telecom
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Management Control.
1993 (English)In: Service Superiority / [ed] Johnston, R & Slack, N, Warwick: Warwick Business School Press , 1993Chapter in book (Other academic)
Place, publisher, year, edition, pages
Warwick: Warwick Business School Press , 1993.
Keyword [en]
Management control, service processes
National Category
Business Administration
Identifiers
URN: urn:nbn:se:kth:diva-62337OAI: oai:DiVA.org:kth-62337DiVA: diva2:480160
Note
NR 20140805Available from: 2012-01-19 Created: 2012-01-19 Last updated: 2012-01-23Bibliographically approved

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Total: 27 hits
CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
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Output format
  • html
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