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Performance Measures for Service Processes
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Management Control.
1996 (English)In: Advancing Service Quality: A global perspective / [ed] Edvardsson, B, Brown, S, Johnston, R & Scheuing, E, Karlstad: Karlstad University Press , 1996Chapter in book (Other academic)
Place, publisher, year, edition, pages
Karlstad: Karlstad University Press , 1996.
Keyword [en]
Performance measures, Management control, Service processes
National Category
Business Administration
URN: urn:nbn:se:kth:diva-62340OAI: diva2:480163
NR 20140805Available from: 2012-01-19 Created: 2012-01-19 Last updated: 2012-01-23Bibliographically approved

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Kullvén, Håkan
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