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Quality, Cost and Job Satisfaction in Municipal Care
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Management Control.
1998 (English)In: Pursuing Service Excellence: Practices and insights / [ed] Scheuing, E, Brown, S, Edvardsson, B & Johnston, R, Newark: Newark Press , 1998Chapter in book (Other academic)
Place, publisher, year, edition, pages
Newark: Newark Press , 1998.
Keyword [en]
Service Quality
National Category
Business Administration
URN: urn:nbn:se:kth:diva-62342OAI: diva2:480165
NR 20140805Available from: 2012-01-19 Created: 2012-01-19 Last updated: 2012-01-23Bibliographically approved

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Kullvén, Håkan
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