Operations strategy and performance measurement roles
2010 (English)In: Proceedings of the 21th Annual Production and Operations Management Society Conference, 2010, 015-0710- p.Conference paper (Refereed)
Companies’ environment and global competition are forcing them to revise the way theydesign and implement their strategies and management systems. Business and functionalmanagement systems should develop specific capabilities to deal with a changing andcomplex environment, that is, strategic and operational plans should be continuouslyassed and updated. This paper frame a discussion based on operations strategyframework. The main issue is to interrelate operations strategy with performancemeasurement in a strategic management framework. Performance measurement roles arerevised in order to assess their alignment with new design requirements for operationsstrategic management. Based on a set of updated performance measurement systemsroles, a case study protocol is developed and applied to two engineering servicecompanies. Although classical roles as performance control is still the main focus ofoperations performance measurement systems, the evidences collected show a growinguse of operations strategic management systems for continuous improvement management.
Place, publisher, year, edition, pages
2010. 015-0710- p.
operations strategy, strategic management, performance measurement
IdentifiersURN: urn:nbn:se:kth:diva-62676OAI: oai:DiVA.org:kth-62676DiVA: diva2:480712
21th Annual Production and Operations Management Society Conference, Vancouver, Canada, May 7-10, 2010
QC 201201262012-01-192012-01-192012-01-26Bibliographically approved