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Operations strategy and performance measurement roles
2010 (English)In: Proceedings of the 21th Annual Production and Operations Management Society Conference, 2010, 015-0710- p.Conference paper (Refereed)
Abstract [en]

Companies’ environment and global competition are forcing them to revise the way theydesign and implement their strategies and management systems. Business and functionalmanagement systems should develop specific capabilities to deal with a changing andcomplex environment, that is, strategic and operational plans should be continuouslyassed and updated. This paper frame a discussion based on operations strategyframework. The main issue is to interrelate operations strategy with performancemeasurement in a strategic management framework. Performance measurement roles arerevised in order to assess their alignment with new design requirements for operationsstrategic management. Based on a set of updated performance measurement systemsroles, a case study protocol is developed and applied to two engineering servicecompanies. Although classical roles as performance control is still the main focus ofoperations performance measurement systems, the evidences collected show a growinguse of operations strategic management systems for continuous improvement management.

Place, publisher, year, edition, pages
2010. 015-0710- p.
Keyword [en]
operations strategy, strategic management, performance measurement
National Category
Business Administration
URN: urn:nbn:se:kth:diva-62676OAI: diva2:480712
21th Annual Production and Operations Management Society Conference, Vancouver, Canada, May 7-10, 2010
QC 20120126Available from: 2012-01-19 Created: 2012-01-19 Last updated: 2012-01-26Bibliographically approved

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Angelis, Jannis
Business Administration

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