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Dialogue management for automatic troubleshooting and other problem-solving applications
TeliaSonera R&D, Farsta, Sweden.ORCID iD: 0000-0003-2600-7668
2007 (English)In: Proceedings of the 8th SIGDial workshop on discourse and dialogue, 2007, 247-255 p.Conference paper (Refereed)
Abstract [en]

This paper describes a dialogue management method suitable for automatic troubleshooting and other problem-solving applications. The method has a theoremproving flavor, in that it recursively decomposes tasks into sequences of sub-tasks and atomic actions. An explicit objective when designing the method was that it should be usable by other people than the designers themselves, notably IVR application developers. Therefore the method has a transparent execution model, and is configurable using a simple scripting language.

Place, publisher, year, edition, pages
2007. 247-255 p.
National Category
Computer and Information Science
URN: urn:nbn:se:kth:diva-62859OAI: diva2:481256
8th SIGdial Workshop on Discourse and Dialogue. Antwerp, Belgium. September 1-2 2007
QC 20120516Available from: 2012-01-20 Created: 2012-01-20 Last updated: 2012-05-16Bibliographically approved

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Boye, Johan
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ReferencesLink to record
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