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Understanding todays' operations performance measurement systems use
2011 (English)In: International Conference on Production Research (ICPR 21) : Innovation in Product and Production, July 31 - August 4, 2011 in Stuttgart, Germany; Conference Proceedings, 2011Conference paper (Refereed)
Abstract [en]

Contingency factors and globalization phenomena are forcing companies to revise the way theyconceive and manage their operations network. Operations strategic management systems shoulddevelop specific design requirements to deal with a complex and changing environment, that is,operations strategy plans should be continuously assed and updated. This paper frame a discussionbased on operations strategy and performance measurement framework. Performancemeasurement roles are revised in order to assess their alignment to new design requirements foroperations strategic management. Based on a set of updated performance measurement systemsroles, a case study protocol is developed and applied to manufacturing and service companies.Although classical roles as performance monitoring and control are still the main focus ofoperations performance measurement systems, evidences collected show a growing use of thesemanagement systems for continuous improvement and change management processes.

Place, publisher, year, edition, pages
Keyword [en]
Performance measurement, operations strategy, strategic management, design requirements
National Category
Business Administration
URN: urn:nbn:se:kth:diva-63074OAI: diva2:481593
21st International Conference on Production Research (ICPR21), Stuttgart, Germany, July 31 - August 4, 2011
QC 20120126Available from: 2012-01-21 Created: 2012-01-21 Last updated: 2012-01-26Bibliographically approved

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Angelis, Jannis
Business Administration

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ReferencesLink to record
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