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Framing research for service orientation of manufacturers through PSS approaches
KTH, School of Industrial Engineering and Management (ITM), Machine Design (Dept.), Integrated Product Development.
2009 (English)In: Journal of Manufacturing Technology Management, ISSN 1741-038X, E-ISSN 1758-7786, Vol. 20, no 5, 754-778 p.Article in journal (Refereed) Published
Abstract [en]

Purpose: In order to respond to the industrial trend towards service design and delivery, research must address a vast area partially related to value creation, marketing and network theories. However, compared to the space to be explored, there is little insight available. Thus, the purpose of this paper, as a first step, is to propose a way to frame such research. Design/methodology/ approach: An extensive literature review is performed of over 100 articles on product/service system (PSS) in general, service design, innovation, and business models in a broad view. Then, the analysis from the authors' viewpoint is carried out to give a frame. Findings: The paper presents three crucial dimensions for service-orientation research, i.e. an offer dimension representing products and services, a provider dimension, and a customer/user dimension. In addition, three research targets are proposed: PSS-offer modelling, PSS development and PSS potential. Furthermore, several promising future research directions are identified. These include evaluating economic consequences or environmental benefits, establishing terminology, organizational issues, and developing methods and tools to support designers. Originality/value: The paper presents a way of viewing research for service orientation, which contributes especially to further research in this area.

Place, publisher, year, edition, pages
2009. Vol. 20, no 5, 754-778 p.
Keyword [en]
Modelling, Research, Services
National Category
Production Engineering, Human Work Science and Ergonomics
URN: urn:nbn:se:kth:diva-70176DOI: 10.1108/17410380910961082ScopusID: 2-s2.0-67651167228OAI: diva2:486006
QC 20120131Available from: 2012-01-30 Created: 2012-01-30 Last updated: 2012-01-31Bibliographically approved

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Ölundh Sandström, Gunilla
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