What hinders use when nothing hinders access?
2008 (English)In: 5th Scandinavia Workshop on E-Government, 2008Conference paper (Other academic)
The lack of use of digital services, specially when services and infrastructure are available,poses a problem for governments world-wide since valuable resources have been devoted todevelopment and implementation of e-government (Pulliam, 2005; Löfstedt, 2005). Thus, toguarantee success of e-government efforts, citizen use must be addressed (Carter andBelanger, 2005). This study examined variables regarding demographic characteristics andskills and their relationship with usage of e-government services. A survey of citizens wasconducted in northern Sweden. Results suggest that citizens’ skills (i.e. computer experience,Internet use, online purchases, and surfing internet seeking information) are significant factorsfor usage of the e-services while demographic characteristics (age, gender, education, andhome access to internet) are less important in this case. Implications and future researchavenues are presented.
Place, publisher, year, edition, pages
e-government, e-government usage, digital divide, e-service, technology adoption
Economics and Business
IdentifiersURN: urn:nbn:se:kth:diva-71802OAI: oai:DiVA.org:kth-71802DiVA: diva2:487035
5th Scandinavia Workshop on E-Government. Copenhagen, Denmark. 04-02-08 → 05-02-08
QC 201205142012-01-312012-01-312012-05-14Bibliographically approved