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What hinders use when nothing hinders access?
Industriell marknadsföring och e-handel, Luleå tekniska universitet.
2008 (English)In: 5th Scandinavia Workshop on E-Government, 2008Conference paper (Other academic)
Abstract [en]

The lack of use of digital services, specially when services and infrastructure are available,poses a problem for governments world-wide since valuable resources have been devoted todevelopment and implementation of e-government (Pulliam, 2005; Löfstedt, 2005). Thus, toguarantee success of e-government efforts, citizen use must be addressed (Carter andBelanger, 2005). This study examined variables regarding demographic characteristics andskills and their relationship with usage of e-government services. A survey of citizens wasconducted in northern Sweden. Results suggest that citizens’ skills (i.e. computer experience,Internet use, online purchases, and surfing internet seeking information) are significant factorsfor usage of the e-services while demographic characteristics (age, gender, education, andhome access to internet) are less important in this case. Implications and future researchavenues are presented.

Place, publisher, year, edition, pages
Keyword [en]
e-government, e-government usage, digital divide, e-service, technology adoption
National Category
Economics and Business
URN: urn:nbn:se:kth:diva-71802OAI: diva2:487035
5th Scandinavia Workshop on E-Government. Copenhagen, Denmark. 04-02-08 → 05-02-08
QC 20120514Available from: 2012-01-31 Created: 2012-01-31 Last updated: 2012-05-14Bibliographically approved

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Salehi-Sangari, Esmail
Economics and Business

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