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The relations between acceptance and accessibility
KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI (closed 20111231).
2010 (English)In: Human factors: a system view of human, technology and organisation / [ed] Dick de Waard, 2010, 367-376 p.Conference paper (Refereed)
Abstract [en]

This study is investigating in what way different supportive assisting techniques or the lack of them affects the work and the workers in terms of accessibility and acceptance. The study was made in three workplaces (with no, little and much assisting techniques). In the first one there were no assisting tools at all. The second one had an ordinary simple cash register, whereas the third one had a cash register, designed for people with development disability. The participants in this study where people with development disabilities who where trainees (cashiers) and their tutors, which also worked in the environment as cashiers. By using high level of assisting technique the usability and the means of social acceptance as well as the system acceptance was high. There were only small differences between the group of tutors and the group of trainees in their perception of usability. In the case of no assisting technique both groups perceived larger difficulties in the social cooperation with the customers which become a larger social acceptance issue in accordance to their operational goal. The major finding in this study is that accessibility of the system has a major influence on both the practical and the system acceptance

Place, publisher, year, edition, pages
2010. 367-376 p.
National Category
Computer and Information Science
URN: urn:nbn:se:kth:diva-75287ISBN: 978-90-423-0395-9OAI: diva2:490409
The 2009 annual conference of the Europe Chapter of the Human Factors and Ergonomics Society. Linköping, Sweden. October 14-16, 2009
QC 20120425Available from: 2012-02-05 Created: 2012-02-05 Last updated: 2012-04-25Bibliographically approved

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