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Designing and evaluating for Multi-agency Crisis Preparation: A Living Lab
Delft University of Technology.ORCID iD: 0000-0003-1126-3781
2010 (English)In: Proceedings of electronic government: 9th International conference, Berlin, Germany, 2010, 180-191 p.Conference paper (Refereed)
Abstract [en]

Public organizations show growing interest in the development of dashboards that aid relief agency managers in crisis preparation. Yet, there is a dearth of research on the development of such dashboards. This paper discusses the experiences gained from apioneering Living Lab on the development and evaluation of dashboards for assessingcrisis preparedness. In order to evaluate and further improve dashboards, a two-day user-centered gaming simulation was organized with forty relief agency managers. Asurvey distributed amongst the managers indicates that they were satisfied with the dashboards and intend to use these in practice. However, the managers suggested that the formulation and clustering of the performance indicators requires better alignment with the context of use. One of the main findings is that the high level of uncertainty regarding the final set of performance indicators and the corresponding norms demands flexibility in the dashboard architecture beyond the evaluation stage.

Place, publisher, year, edition, pages
Berlin, Germany, 2010. 180-191 p.
, Lecture Notes in Computer Science, ISSN 0302-9743 ; 6228
Keyword [en]
Crises management, Crisis preparation, Dashboards, Gaming, IS success, Living Lab, Simulation
National Category
Transport Systems and Logistics
URN: urn:nbn:se:kth:diva-76998DOI: 10.1007/978-3-642-14799-9_16ISI: 000286404000016ISBN: 978-364214798-2ISBN: 3642147984OAI: diva2:491374
9th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2010, Lausanne, 29 August 2010 through 2 September 2010
TSC import 1231 2012-02-06. QC 20120207Available from: 2012-02-06 Created: 2012-02-06 Last updated: 2012-02-07Bibliographically approved

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Meijer, Sebastiaan
Transport Systems and Logistics

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