Value added services and new business roles for support of mobile professional users and project working processes
2008 (English)Conference paper (Refereed)
In this paper we will discuss services that support the value creation process and the interaction between companies in the supply chain. The value added services for professional users hence should support both the internal working processes within a company and, maybe even more important, the interaction between different market actors. We will discuss how communication systems and value added services can be designed in order to support professional users.
We target business users using services supporting work in mobile environments with a temporary project organization. The discussion and some analysis will be based on findings from construction projects and from public safety services. These “projects” are usually temporary with different duration, highly mobile and geographically distributed organizations with common work processes that require close interaction between multiple users and partners belonging to different organizations.
The analysis starts with characterization of user behavior, user environments and project organizations. Communication and mobility patterns are described and possible services and business roles are proposed.
Analysis of empirical results in identification of different types of organization of the provider network. The position of actors within this network is important. Using these findings we discuss adaptive or adaptable business models that could be configured in different ways depending on the duration and the position of actors within the network. An important aspect is the ability for companies to change perspective and consider new ways to assess business opportunities and/or to organize the value creation activities.
Place, publisher, year, edition, pages
Mobile services, professional users, mobile work force, working processes, business roles
Business Administration Telecommunications
IdentifiersURN: urn:nbn:se:kth:diva-86244OAI: oai:DiVA.org:kth-86244DiVA: diva2:500549
International Telecommunications Society 17th Biennial Conference. Montréal, Québec, Canada. June 24th - 27th 2008
QC 201205102012-02-132012-02-132012-05-10Bibliographically approved