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Webbaserad realtidsuppföljdkvalitetsundersökning
KTH, School of Engineering Sciences (SCI).
2011 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Swedish school has for the last decades been using quality management as a method for improvement. Quality management is an enormous work and the whole school staff needs to be involved. The management consists of several parts like planning, surveys and interviews, analysis of the replies and setting up new goals. Parents, children and teachers are nowadays accustomed with quality surveys. The last few years these quality surveys have been computerized, but they still look almost the same, using little interaction with the respondent.I have had the opportunity to work with the company KMF Ventures, which has a vision that entails a more interactive web survey. This web survey gives both the school board and the pupils a possibility to compare their school with others. Hopefully this make them more interested in responding. The web survey is always open and the pupils can respond whenever they change opinion.This report describes the development process of the quality control tool for the web survey. The web tool has furthermore been evaluated in two Swedish gymnasium schools. Interviews have been held with teachers, school board and pupils. The purpose was to see how their quality management system works and how it has been changed when they starts to use this quality control tool. I also wanted to see how the schools handle problems with for example teachers.The questions in the web survey are few but they look practically the same as the ones already being used by the schools. They questions differ however from other surveys in the way it use only “yes” and “no” as responses.The quality web tool indicated that there were some problems in the schools. The lack of experience made however the schools to take little notice, even less to take action. This shows that education and planning of a new quality control tool is of great importance. The comparison option was nevertheless highly valued. This quality control tool could have a future, but it requires significant improvements. The company needs for example to consider the possibilities of a more well-known method for surveys. Most important is though that the company helps the school with the planning and the introduction of the new quality survey.

Place, publisher, year, edition, pages
Keyword [sv]
Kvalitetsarbete, kvalitetsundersökning, webbaserad enkätundersökning
National Category
URN: urn:nbn:se:kth:diva-93275OAI: diva2:515504
Subject / course
Technology and Learning
Educational program
Master of Science in Engineering - Engineering and of Education
Available from: 2012-04-13 Created: 2012-04-13 Last updated: 2013-03-22Bibliographically approved

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