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Towards a Goal-Driven Approach for Business Process Improvement Using Process-Oriented Data Warehouse
KTH, School of Information and Communication Technology (ICT), Communication: Services and Infrastucture, Software and Computer Systems, SCS.
KTH, School of Information and Communication Technology (ICT), Communication: Services and Infrastucture, Software and Computer Systems, SCS.
2011 (English)In: Business Information Systems / [ed] Abramowicz, W, Springer Berlin/Heidelberg, 2011, 111-122 p.Conference paper, Published paper (Refereed)
Abstract [en]

An emerging approach for business process analysis is to use business intelligence practices by employing data warehouse and decision-making techniques. However, little work has been done on developing core methods and tools to guide process analysis and improvement. Our research addresses this issue by introducing a goal-driven approach for business process improvement using process warehouse. In this paper, we present our three step method and its evaluation through an empirical study. The results showed that the impact of applying our method for process improvement has been perceived positively.

Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2011. 111-122 p.
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348 ; 87
Keyword [en]
Process Improvement, Business Process Intelligence, Business-orientation of Process Warehouse, Goal-driven Process Improvement
National Category
Computer Science
Identifiers
URN: urn:nbn:se:kth:diva-93866ISI: 000302192100010Scopus ID: 2-s2.0-79960273543ISBN: 978-3-642-21829-3 (print)OAI: oai:DiVA.org:kth-93866DiVA: diva2:524406
Conference
14th International Conference on Business Information Systems, JUN 15-17, 2011, Poznan, POLAND
Note
QC 20120502Available from: 2012-05-02 Created: 2012-05-02 Last updated: 2012-05-02Bibliographically approved

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Citation style
  • apa
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  • vancouver
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More styles
Language
  • de-DE
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  • nn-NB
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  • Other locale
More languages
Output format
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