Towards a Goal-Driven Approach for Business Process Improvement Using Process-Oriented Data Warehouse
2011 (English)In: Business Information Systems / [ed] Abramowicz, W, Springer Berlin/Heidelberg, 2011, 111-122 p.Conference paper (Refereed)
An emerging approach for business process analysis is to use business intelligence practices by employing data warehouse and decision-making techniques. However, little work has been done on developing core methods and tools to guide process analysis and improvement. Our research addresses this issue by introducing a goal-driven approach for business process improvement using process warehouse. In this paper, we present our three step method and its evaluation through an empirical study. The results showed that the impact of applying our method for process improvement has been perceived positively.
Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2011. 111-122 p.
, Lecture Notes in Business Information Processing, ISSN 1865-1348 ; 87
Process Improvement, Business Process Intelligence, Business-orientation of Process Warehouse, Goal-driven Process Improvement
IdentifiersURN: urn:nbn:se:kth:diva-93866ISI: 000302192100010ScopusID: 2-s2.0-79960273543ISBN: 978-3-642-21829-3OAI: oai:DiVA.org:kth-93866DiVA: diva2:524406
14th International Conference on Business Information Systems, JUN 15-17, 2011, Poznan, POLAND
QC 201205022012-05-022012-05-022012-05-02Bibliographically approved