Solution Verification for Call Centre in BC10
Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
This report is about how a Call Centre solution can be verified and what different tools that are needed to be able to do a proper verification. The Call Centre that are being verified is Ericsson's MD110 Call Centre for BC10. The different parts that the report is focusing on are how to generate Telephony traffic into the MD110 over ISDN, to measure LAN activities, and to generate Call Centre Agents behaviour. The report will come to conclusions that certain ways of handling the solution can improve the performance of the Call Centre.
Place, publisher, year, edition, pages
1999. , 59 p.
IdentifiersURN: urn:nbn:se:kth:diva-95375OAI: oai:DiVA.org:kth-95375DiVA: diva2:527986
Master of Science in Engineering - Electrical Engineering
1999-03-25, Seminar room "Telegrafen", Isafjordsgatan 22, Kista, 09:00 (English)
Maguire Jr., Gerald Q., professorRinglius, Jan
Maguire Jr., Gerald Q., professor