Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Value driven KPI design for health care
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
2010 (English)Conference paper, Published paper (Refereed)
Abstract [en]

A core component in any welfare society is an equal and efficient health care system. Large resources are spent on health care, but a number of problems still remain, such as deficiencies in service quality and long patient queues. A main reason behind these problems is the complexity of health care organisations which make them difficult to govern. One possible approach for improving the governance and management of health care organisations is the use of performance management, which is a management approach aiming at optimising the performance of an organisation. The main instrument in performance management is the Key Performance Indicator (KPI). However, designing effective KPIs is a complex and time consuming task that requires substantial efforts. Therefore, there is a need for methods and tools that assist organisations in designing KPIs. This paper proposes a value driven method for identifying patient oriented KPIs. The method is illustrated using a case study in eye health care.

Place, publisher, year, edition, pages
SETUBAL: INSTICC-INST SYST TECHNOLOGIES INFORMATION CONTROL & COMMUNICATION , 2010. 121-131 p.
Series
HEALTHINF 2010: PROCEEDINGS OF THE THIRD INTERNATIONAL CONFERENCE ON HEALTH INFORMATICS
Keyword [en]
Performance management, KPI, Enterprise modelling, Service quality, SERVQUAL
National Category
Medical Engineering
Identifiers
URN: urn:nbn:se:kth:diva-101046ISI: 000299185100020Scopus ID: 2-s2.0-77956336442ISBN: 978-989674016-0 (print)OAI: oai:DiVA.org:kth-101046DiVA: diva2:546761
Conference
3rd International Conference on Health Informatics
Note

QC 20120824

Available from: 2012-08-24 Created: 2012-08-22 Last updated: 2012-08-24Bibliographically approved

Open Access in DiVA

No full text

Scopus

Search in DiVA

By author/editor
Johannesson, PaulPerjons, Erik
By organisation
Computer and Systems Sciences, DSV
Medical Engineering

Search outside of DiVA

GoogleGoogle Scholar

isbn
urn-nbn

Altmetric score

isbn
urn-nbn
Total: 303 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf