Process Improvement Framework Evaluation
2010 (English)In: 2010 International Conference on Management Science and Engineering, ICMSE 2010, NEW YORK: IEEE , 2010, 319-326 p.Conference paper (Other academic)
This paper analyzes and evaluates frameworks used in the IT and business domain. The purpose has been to discuss the characteristics, weaknesses and strengths of the frameworks to illuminate how companies can benefit from using them in synergy. Specific strengths within a specific framework such as maturity models and improvement programs have been identified. Many organizations today also use several different frameworks with partly the same content. Therefore, paper concludes by advocating for cooperation between functions using different frameworks based on the similarities identified within this paper to avoid creation of isolated framework islands. To be able to adopt a holistic approach and improve the entire business at an organization it is necessary to develop common methods for similar actions.
Place, publisher, year, edition, pages
NEW YORK: IEEE , 2010. 319-326 p.
, 2010 INTERNATIONAL CONFERENCE ON MANAGEMENT SCIENCE AND ENGINEERING (ICMSE)
business improvement framework, CMMI, COBIT, EFQM, ISO 9000, ITIL, process improvement
IdentifiersURN: urn:nbn:se:kth:diva-101636DOI: 10.1109/ICMSE.2010.5719823ISI: 000297300100045ScopusID: 2-s2.0-79952929430OAI: oai:DiVA.org:kth-101636DiVA: diva2:549783
17th International Conference on Management Science and Engineering (ICMSE), Melbourne, AUSTRALIA
QC 201209052012-09-052012-08-302012-09-05Bibliographically approved