Privacy in the Eighteen-Wheel Workplace
(English)In: Transportation Research Part A: Policy and Practice, ISSN 0965-8564Article in journal (Other academic) Submitted
The aim of this study is to investigate the situation of professional Heavy Goods Vehicle (HGV) drivers in the mobile workplace; in particular the drivers’ perceptions of privacy regarding the positioning services in their vehicles in contrast to the perceptions of their employers (road haulage companies). Although mobile technologies are increasingly blurring the distinctions between places of work and non-work, most research on workplace privacy has focused on the traditional office setting. The empirical interview results indicate that most respondents are pro-technology and trust the employer to protect driver privacy and HGV data. However, the results also reveal significant gaps in knowledge about what HGV data is collected, in communication between employers and employees regarding data gathering and handling practices, and in expected versus actual behavior modification as a result of workplace monitoring. The employers are perceived as the greatest beneficiaries of the in-vehicle positioning systems and services, which could be linked to the systematic lack of feedback to the drivers. As employees are not normally able to provide informed consent due to their dependent position, recommendations for organizations include performing comprehensive impact assessments, engaging in an ongoing dialogue with employees, and providing an opt-out option in order to move towards a more informed consent.
Transport Systems and Logistics
IdentifiersURN: urn:nbn:se:kth:diva-102324OAI: oai:DiVA.org:kth-102324DiVA: diva2:552333
QS 20132012-09-132012-09-132013-05-15Bibliographically approved