Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Increasing competitiveness of service companies: developing conceptual models for implementing Lean Management in service companies
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Industrial Economics and Management (Div.).
2012 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Lean management is a philosophy focused on identifying and eliminating waste throughout a product’s entire value stream. It originates from the manufacturing system of Japanese automotive manufacturer Toyota and attracted due to its tremendous success widespread attention worldwide. Lean promises significant benefits in terms of waste reduction, and increased organizational and supply chain communication and integration.Generally, in terms of operations and improvements service companies are far behind manufacturing industries. Transferring Lean management concept from the manufacturing shop floor to services might offer opportunities for improvements. Many manufacturing businesses have improved and profited by the use of Lean management methods and tools. Yet the benefits haven’t been as nearly as impressive for service industries applying Lean management principles.The challenge in applying Lean to services is the lack of widely available references for implementing Lean in a service organization. Although some successful examples of Lean implementations in service businesses could be noticed in the past no standardized framework or general guideline was solidified for implementing Lean management in service organizations. In addition, implementing Lean and achieving the levels of organizational commitment, employee autonomy, and information transparency needed to ensure its success is a complicated task.This paper approaches to develop a conceptual framework for implementing Lean management in service organizations. Based on a sound theoretical foundation of Lean management methods in production and considerations about service management, challenges of implementing Lean in a service environment are derived. Ultimately, a conceptual framework is developed to implement Lean management approach in service businesses using a specific set of Lean tools.

Place, publisher, year, edition, pages
2012.
Series
Examensarbete INDEK, 2012:125
Keyword [en]
Lean management, Lean tools and methods, service organizations, implementation model
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:kth:diva-102841OAI: oai:DiVA.org:kth-102841DiVA: diva2:557034
Uppsok
Technology
Examiners
Available from: 2012-09-27 Created: 2012-09-26 Last updated: 2012-09-27Bibliographically approved

Open Access in DiVA

fulltext(2207 kB)7466 downloads
File information
File name FULLTEXT01.pdfFile size 2207 kBChecksum SHA-512
0d3df060e980583c89d698813a5978d0843520a1f2815a42e227d2ae2be13e4b02432dd21a6e254e1ad36a6685f26292b5aa2486603ae2893411ff4eed0cd08b
Type fulltextMimetype application/pdf

By organisation
Industrial Economics and Management (Div.)
Engineering and Technology

Search outside of DiVA

GoogleGoogle Scholar
Total: 7466 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 2081 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf