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CM 3: Emergency problem management - A scenario-based evaluation
KTH, School of Information and Communication Technology (ICT), Software and Computer systems, SCS.ORCID iD: 0000-0002-1780-0683
2012 (English)In: Proceedings - ICIDT 2012, 8th International Conference on Information Science and Digital Content Technology, 2012, 379-386 p.Conference paper, Published paper (Refereed)
Abstract [en]

Competitiveness and survivability of many companies today does not only depend on their products and development processes. It also strongly depends on how effective the organizations are in managing emergency software problems. Despite this, there is only one process model dealing with software emergencies. It is CM 3: Emergency Problem Management. In this paper, we evaluate CM 3: Emergency Problem Management using three real-life emergency case scenarios. Our results show that the emergency processes strongly vary from case to case. Despite this, they could be easily mapped on the CM 3: Emergency Problem Management constituents.

Place, publisher, year, edition, pages
2012. 379-386 p.
Keyword [en]
alert levels, crisis management, operational levels, software maintenance, Development process, Operational level, Problem management, Process model, Scenario-based evaluation, Software problems, Competition, Computer software maintenance, Information science
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:kth:diva-105467Scopus ID: 2-s2.0-84867016429ISBN: 978-898867869-5 (print)OAI: oai:DiVA.org:kth-105467DiVA: diva2:571086
Conference
8th International Conference on Information Science and Digital Content Technology, ICIDT 2012, 26 June 2012 through 28 June 2012, Jeju, South Korea
Note

QC 20121121

Available from: 2012-11-21 Created: 2012-11-21 Last updated: 2014-01-24Bibliographically approved

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Kajko-Mattsson, Mira

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  • Other locale
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