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Old and new stakeholder functions in m-commerce
KTH, School of Information and Communication Technology (ICT), Communication Systems, CoS.
Joint Research Centre of the European Commission.
2012 (English)In: Old and new stakeholder functions in m-commerce, Slovenia: Edukator d.o.o. Koper , 2012Conference paper (Refereed)
Abstract [en]

Mobile e-commerce (m-commerce) – very much following classical purchase schemes - is dealing with electronic tokens that represent valuables for obtaining goods or services. M-commerce deals with such electronic tokens by using similar functionalities applicable by three principle stakeholders: the individual operating with a mobile device, the service provider that issues an electronic token to the individual, and the venue accepting an electronic token and subsequently delivering the goods or services to the individual.Through an analysis of business processes the purpose of each function can be described together with an assessment of potential failures combined with appropriate mitigation strategies.The paper demonstrates within three typical m-commerce scenarios how electronic tokens are shifted and used within the business processes, which failures may occur and how they could be handled.

Place, publisher, year, edition, pages
Slovenia: Edukator d.o.o. Koper , 2012.
Keyword [en]
mobile e-commerce, m-commerce, e-ticket, mobile device
National Category
Computer and Information Science
Research subject
URN: urn:nbn:se:kth:diva-107754ISBN: 978-961-92917-4-0OAI: diva2:577902
Advances in Business-Related Scientific Research Conference 2012 in Olbia, (ABSRC 2012 Olbia),September 5–7, 2012, Olbia, Italy

QC 20130110

Available from: 2013-01-10 Created: 2012-12-17 Last updated: 2013-01-10Bibliographically approved

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Kounelis, Ioannis
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