UCD Guerrilla Tactics: A Strategy for Implementation of UCD in the Swedish Defence
2012 (English)In: Human Work Interaction Design – HWID2012: Pre-conference proceedings of the 3rd IFIP TC 13.6 HWID working conference / [ed] Clemmensen, Torkil; Abdelnour-Nocera, Jose; Mark Pejtersen, Annelise; Lopes, Arminda; Katre, Dinesh; Campos, Pedro; Ørngreen, Rikke;, 2012, 116-126 p.Conference paper (Refereed)
The problem of how to implement user-centred design (UCD) is well established as a research topic within HCI. Yet there are unresolved issues in order for UCD to actually be used in practice. This paper will present a case study within the Swedish Defence, concerning the introduction of UCD. The overarching goal of the research was to bridge the gap between work practices and systems development; focusing the efforts on introducing usability in the procurement process. We concluded early on that we needed to develop and formulate an approach that is probably common in practice but not described or used in research. We call this strategy UCD guerrilla tactics. It is to do the unexpected, to introduce UCD through UCD and to choose change projects pragmatically. Our main target group was future users and procurers of UCD methods. We aimed at introducing UCD to them by demonstrating and involving them in the work through user centred activities. It is also a flexible approach based on continuous evaluation of what is feasible and potentially gives the largest outcome. This paper describes the guerrilla tactics, how it was applied in a case study and factors that should be considered when using it.
Place, publisher, year, edition, pages
2012. 116-126 p.
User-centred design; procurement; usability; organizational change; case study; work practice.
Human Computer Interaction
IdentifiersURN: urn:nbn:se:kth:diva-109247OAI: oai:DiVA.org:kth-109247DiVA: diva2:580429
Human Work Interaction Design - HWID2012
QC 201301182012-12-212012-12-212013-01-18Bibliographically approved