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UCD Guerrilla Tactics: A Strategy for Implementation of UCD in the Swedish Defence
KTH, School of Computer Science and Communication (CSC), Media technology and interaction design, MID.ORCID iD: 0000-0002-7662-9687
(Scania CV AB)
2012 (English)In: Human Work Interaction Design – HWID2012: Pre-conference proceedings of the 3rd IFIP TC 13.6 HWID working conference / [ed] Clemmensen, Torkil; Abdelnour-Nocera, Jose; Mark Pejtersen, Annelise; Lopes, Arminda; Katre, Dinesh; Campos, Pedro; Ørngreen, Rikke;, 2012, 116-126 p.Conference paper, Published paper (Refereed)
Abstract [en]

The problem of how to implement user-centred design (UCD) is well established as a research topic within HCI. Yet there are unresolved issues in order for UCD to actually be used in practice. This paper will present a case study within the Swedish Defence, concerning the introduction of UCD. The overarching goal of the research was to bridge the gap between work practices and systems development; focusing the efforts on introducing usability in the procurement process. We concluded early on that we needed to develop and formulate an approach that is probably common in practice but not described or used in research. We call this strategy UCD guerrilla tactics. It is to do the unexpected, to introduce UCD through UCD and to choose change projects pragmatically. Our main target group was future users and procurers of UCD methods. We aimed at introducing UCD to them by demonstrating and involving them in the work through user centred activities. It is also a flexible approach based on continuous evaluation of what is feasible and potentially gives the largest outcome. This paper describes the guerrilla tactics, how it was applied in a case study and factors that should be considered when using it.

Place, publisher, year, edition, pages
2012. 116-126 p.
Keyword [en]
User-centred design; procurement; usability; organizational change; case study; work practice.
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:kth:diva-109247OAI: oai:DiVA.org:kth-109247DiVA: diva2:580429
Conference
Human Work Interaction Design - HWID2012
Note

QC 20130118

Available from: 2012-12-21 Created: 2012-12-21 Last updated: 2013-01-18Bibliographically approved
In thesis
1. Situated Reflexive Change: User-Centred Design in(to) Practice
Open this publication in new window or tab >>Situated Reflexive Change: User-Centred Design in(to) Practice
2013 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Technology used in the Swedish workplace is perceived to be controlling, gener- ally still difficult to use, and with a low degree of usability. Even though the field of Human-Computer Interaction (HCI) has been concerned with researching different ways of developing usable systems for at least half a century, there seem to be problems with the diffusion of the results into practice. One of the possible approaches to developing usable systems is user-centred design, and in this thesis I am concerned with the issue of introducing user-centred design and usability work in public authorities and institutions. I will present work done in two different research projects with a focus on change, where the aim has been to introduce or enhance usability work. Through a lens of social construction- ism and reflexivity I will explore the outcome of the projects and the implica- tions for the introduction of user-centred design in practice. Furthermore, I will explore whether the focus on the introduction of usability work might hinder the formation of a sustainable change in the organizations interested in devel- oping usable systems. The research question then becomes; can we introduce usability work in organizations?

The answer to this question is no. Instead, we need to change our perspective from introduction to situated reflexive change: focusing on sensemaking and a situated process of ongoing change, where the stakeholders in the organization themselves must play an active and responsible part. This entails a shift from dualism to duality and a reconsideration of what our usability methods can con- tribute with. Furthermore, I will explore possible approaches to working with situated reflexive change with tools that are familiar in the field of HCI, but with an expanded scope. In particular I will discuss field studies conducted by system developers as a tool for making sense of usability issues, personas as a tool for inducing reflexivity in and on practice, and usability coaching as a sensemaking tool for both organizational stakeholders and researchers in order to understand and reflect upon change.

Place, publisher, year, edition, pages
Stockholm: KTH Royal Institute of Technology, 2013. xviii, 72 p.
Series
Trita-CSC-A, ISSN 1653-5723 ; 2012:18
Keyword
user-centred design, user-centred systems design, organizational change, sensemaking, reflexivity, practice
National Category
Human Computer Interaction
Identifiers
urn:nbn:se:kth:diva-116403 (URN)978-91-7501-610-8 (ISBN)
Public defence
2013-02-08, F3, Lindstedtsvägen 26, KTH, Stockholm, 14:00 (English)
Opponent
Supervisors
Note

QC 20130118

Available from: 2013-01-18 Created: 2013-01-18 Last updated: 2013-01-18Bibliographically approved

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http://openarchive.cbs.dk/handle/10398/8600

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Eriksson, Elina

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