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eGovernment in a swedish municipality-change management in the planning process
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Industrial Economics and Management (Div.) (closed (20130101).
2012 (English)In: Proceedings of the European Conference on e-Government, ECEG, 2012, 408-415 p.Conference paper (Refereed)
Abstract [en]

eGovernment continues to be an interesting area of study, especially since it is not simply about the implementation of ICTs, but rather, as this paper will show, about a larger change management process. When trying to understand the factors behind successful examples of eGovernment in the context of change management, most research so far focuses on the implementation phase in a literal sense and not on the planning phase, that precedes the implementation phase, or theevaluation phase that follows. This paper aims at remedying this by focusing on the planning phase; the development of an eGovernment strategy and vision, which is the departing point for a future implementation process. Through an in-depthcase study of the work done at a Swedish municipality, the city of Vasteras, this paper aims at answering the question: "Which are the key change management aspects of an eGovernment planning process?" By focusing on the planning phase of eGovernment in a Swedish municipality, this paper develops the knowledge and understanding of this kind of endeavour. Even if ICTs can be seen as a means to modernize government, technology alone cannot break down organizational and culturalbarriers - something that is necessary in order for the full benefits of eGovernment to be realized. The paper is hence primarily empirical in contribution. However, this paper also provides useful insights on the planning process for eGovernment and necessary aspects when creating an eGovernment strategy.

Place, publisher, year, edition, pages
2012. 408-415 p.
Keyword [en]
Change management, eGovernment and business strategy alignment, eGovernment planning, eGovernment strategy, Organizational set-up, Stakeholder management, Business strategy, e-Government, Government data processing, Management
National Category
Social Sciences Computer and Information Science
URN: urn:nbn:se:kth:diva-116626ScopusID: 2-s2.0-84870916781ISBN: 978-190827241-6OAI: diva2:600337
12th European Conference on e-Government, ECEG 2012, 14 June 2012 through 15 June 2012, Barcelona

QC 20130124

Available from: 2013-01-24 Created: 2013-01-22 Last updated: 2013-09-06Bibliographically approved

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Hallin, Anette
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Industrial Economics and Management (Div.) (closed (20130101)
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