Change search
ReferencesLink to record
Permanent link

Direct link
Application development in process firms: adding value to customer products and production systems
KTH, School of Industrial Engineering and Management (ITM), Materials Science and Engineering, Applied Process Metallurgy.
2013 (English)In: R &D Management, ISSN 0033-6807, E-ISSN 1467-9310, Vol. 43, no 3, 288-302 p.Article in journal (Refereed) Published
Abstract [en]

The process industries span several industrial sectors such as minerals and metals, pulp and paper, food and beverages, chemicals and petrochemicals, utilities and generic pharmaceuticals, and thus constitute a considerable part of all manufacturing industry. Application development, as an institutionalised function in process industry firms, focuses on bridging the gap between a product supplier's knowledge of the product's performance scope and the customer's knowledge of its own production process requirements. In an exploratory survey of major process firms in the Swedish process industries, the importance of application development to firms was judged to be very high, but there also seemed to be a window of opportunity for improvements. The most important driver was an opportunity to establish long-term sustainable customer relationships and to secure future product sales'. Expected customer outcomes differed substantially between firms. As extremes, one firm expected 80% of application development to give the customers improved products, while the other extreme expected only improved customer process technology. Because most of the firms in the study population had customers on a global market, it is argued that the research findings may be relevant and of value also to the larger worldwide population of interest.

Place, publisher, year, edition, pages
2013. Vol. 43, no 3, 288-302 p.
National Category
Business Administration
URN: urn:nbn:se:kth:diva-124285DOI: 10.1111/radm.12013ISI: 000319318900008ScopusID: 2-s2.0-84878187144OAI: diva2:634912

QC 20130702

Available from: 2013-07-02 Created: 2013-06-28 Last updated: 2013-07-02Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full textScopus

Search in DiVA

By author/editor
Storm, Per
By organisation
Applied Process Metallurgy
In the same journal
R &D Management
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Altmetric score

Total: 39 hits
ReferencesLink to record
Permanent link

Direct link