Change search
ReferencesLink to record
Permanent link

Direct link
Performance Measurement Systems: pre-conditions & implementation process for manufacturers moving downstream
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).
2013 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Manufacturers have in recent years become more and more aware of the benefits of offering more comprehensive value propositions. As the economic climate changes, more manufacturers are trying to capture value further downstream in the value chain by providing services. The field of performance management has been extensively adopted in production and the benefits of performance measurement have been widely praised both in literature and in business. The literature on performance management has also extended into service management and how to manage service performance. But how can performance measurement and performance measurement systems be implemented when the line between products and services becomes more and more unclear?

Over a twenty week period, the researchers have studied, analyzed, and observed the procedures at Scania CV’s maintenance development and delivery organization. The study was conducted on Scania’s premises in Södertälje, Sweden. Scania’s Preventative Maintenance Development group develops and sets the requirements for the preventative maintenance programs Scania offers to its customers. The group had a desire to track and measure what effects changes made in the maintenance program have on the customer’s life cycle profit. At Scania’s Preventative Maintenance Development group, there is a developed performance measurement system, MPI-model, consisting of maintenance performance indicators (MPIs). The current MPI-model, however, lacks practical applicability. The master thesis has aimed at investigating how the MPI-model could be implemented in the preventative maintenance development by researching what criteria are set in literature for performance measures, how existing resources can be employed, and how performance measurement systems can be used. Apart from conducting a case study, in order to investigate how performance measurement systems could be implemented, an extensive literature review was also conducted to provide the necessary theoretical knowledge. The result of the study was a proposed three-step model that clarifies the requirements for the implementation of a performance measurement system.

Place, publisher, year, edition, pages
2013. , 67 p.
Keyword [en]
Servitization, performance management, performance measurement systems
National Category
Economics and Business
URN: urn:nbn:se:kth:diva-124522OAI: diva2:635979
Educational program
Master of Science in Engineering - Industrial Engineering and Management
2013-06-03, 10:35 (Swedish)
Available from: 2013-08-09 Created: 2013-07-08 Last updated: 2013-08-09Bibliographically approved

Open Access in DiVA

Performance Measurement System(2112 kB)480 downloads
File information
File name FULLTEXT01.pdfFile size 2112 kBChecksum SHA-512
Type fulltextMimetype application/pdf

By organisation
Industrial Economics and Management (Dept.)
Economics and Business

Search outside of DiVA

GoogleGoogle Scholar
Total: 480 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 554 hits
ReferencesLink to record
Permanent link

Direct link