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Nöjda kontorshyresgäster under ombyggnadsprocessen: En beskrivning och analys av hur fastighetsbolag kan påverka de störningar som uppstår vid ombyggnad med kvarsittande hyresgäst
KTH, School of Architecture and the Built Environment (ABE), Civil and Architectural Engineering, Building Technology and Design.
KTH, School of Architecture and the Built Environment (ABE), Civil and Architectural Engineering, Building Technology and Design.
2013 (Swedish)Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesisAlternative title
Satisfied office tenants during the renovation process : A description and analysis of how the property company can manage disturbances during a renovation (English)
Abstract [sv]

En av de större utmaningarna med ombyggnadsprojekt är de fall när det i byggnaden finns kvarboende eller andra brukare under tiden. En ombyggnad innehåller i regel både bygg- och rivningsarbeten som ofta medför störningar för människor som vistas i eller intill fastigheten. Samtliga störningar är påverkningsbara och kan vid god projektering och produktion minskas.

Målet med examensarbetet har varit att ge konkreta förslag på hur ett fastighetsbolag kan arbeta för att öka hyresgästens kvalitetsupplevelse under en ombyggnad som sker i eller intill hyresgästens lokal. Detta har gjorts genom att identifiera vanliga störningar, genom att påvisa hur hyresgästen har påverkats av dessa störningar och genom att undersöka hur tidigare uppkomna störningar har hanterats.

I samråd med fastighetsbolaget Vasakronan har tre ombyggnadsprojekt valts. På respektive ombyggnadsprojekt har kontorshyresgäster, intern projektledare och extern projektledare intervjuats.  Även observationer i form av platsbesök och litteraturstudier har genomförts.

Studien har resulterat i förbättringsförslag till fastighetsbolaget. Ett av de viktigaste resultaten som studien visar är att ett fastighetsbolag genom tydlig information via olika informationskanaler och genom att säkra att de överenskomna tiderna för störande arbeten efterföljs, kan öka hyresgästens kvalitetsupplevelse vid en ombyggnad.

Abstract [en]

One of the more difficult challenges with refurbishment projects is when the building is to be kept in use by tenants throughout the time of renovation. A refurbishment project usually contains both construction and demolition activities, of which both often leads to disturbances. In order to minimize these disturbances during the time of refurbishment, and doing so without affecting the production negatively, planning is of key importance. Every disturbance is manageable, and can through good execution of planning and production be minimized.

The goal of this study has been to provide the property company with concrete proposals on how to increase tenants quality experience during the time of renovation. This has been achieved by identifying the most common disturbances, how these disturbances have been affecting the tenants and finally how these disturbances have been handled in the past.

In consultation with the property company Vasakronan three refurbishment projects of office buildings has been selected for analysis. In addition to interviews that have been carried out with tenants and project managers on each of the three projects, site visits and literature studies have also been performed.

The study shows that a property company through the efficient use of communication through various information channels, in conjunction with enforcing that the time periods for production activities classified as sources of disturbances is followed, in fact can increase the level of experienced quality of their tenant during a refurbishment project.

Place, publisher, year, edition, pages
2013. , 62 p.
Keyword [en]
refurbishment, renovation, disturbances, noise, tenant, office tenant, property company, communication
Keyword [sv]
ombyggnad, fastighetsutveckling, störande arbeten, störningar, buller, hyresgäst, kontorshyresgäst, fastighetsbolag, kommunikation
National Category
Civil Engineering
Identifiers
URN: urn:nbn:se:kth:diva-125607OAI: oai:DiVA.org:kth-125607DiVA: diva2:640119
External cooperation
Vasakronan AB
Educational program
Bachelor of Science in Engineering - Constructional Engineering and Design
Uppsok
Technology
Supervisors
Examiners
Available from: 2013-08-12 Created: 2013-08-12 Last updated: 2013-08-12Bibliographically approved

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