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Partnering - Kundnytta i fokus
KTH, School of Architecture and the Built Environment (ABE), Civil and Architectural Engineering, Building Technology and Design.
KTH, School of Architecture and the Built Environment (ABE), Civil and Architectural Engineering, Building Technology and Design.
2013 (Swedish)Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesisAlternative title
Partnering - Customer value in focus (English)
Abstract [sv]

Då litteraturen och forskningen är begränsad inom ämnet kundnytta i partneringprojekt, väcktes intresset att genomföra en empirisk studie om ämnet. Det har inte visat sig vara lämpligt att genomföra detta mot en specifik fråga eller ett problem då den befintliga informationen behandlar teori och tillämpningar av partnering, inte kundnytta.

Med hänsyn till ovanstående problematik syftar denna uppsats till att beskriva hur olika parter, kopplade till partneringverksamhet i Sverige, upplever vilka arbetssätt och faktorer som maximerar kundnyttan i ett partneringprojekt.

En kvalitativ metod där sex personer intervjuades, kopplade till partneringverksamhet i Sverige. Intervjuerna är semistrukturerade och anpassade till varje enskilt intervjuobjekt.

De viktigaste slutsatserna som besvarar syftet är:

 Förstå kundens affär

 Välj ersättningsform baserat på grundlagt tillit och projekttyp

 Alla parters samlade kunskaper ger rätt förutsättningar för beställaren att fatta rätt beslut

 Avsaknad av gemensamma välutvecklade digitala hjälpmedel

 Ta beslut i rätt tid

 Referensytor och egenslutkontroller istället för besiktningsman

Abstract [en]

The literature and research is limited in the subject costumer value in partnering projects. This contributed to the interest to perform an empirical study on the topic. It has not been shown to be appropriate to implement this on a specific issue or problem, when the available information deals with the theory and applications of partnering, not customer value.

Given the above problem this papers purpose is to describe how the various contractors and clients, associated with partnering activities in Sweden, experiencing the work and factors that maximize customer value in a partnering project.

A qualitative method where six people were interviewed, related to partnering activities in Sweden. The interviews are semi-structured and adapted to each interviewee.

The most important conclusions that answer the purpose are:

 Understand the customers business

 Choose a form of compensation based on founded trust and project type

 All parties combined knowledge provides the right conditions for the customer to make the right decision

 Lack of common well-developed digital tools

 Make decisions at the right time

 Reference Surfaces and own final checks instead third party inspector

Place, publisher, year, edition, pages
2013. , 52 p.
Keyword [en]
partnering, costumer value, construction industry, experience feedback, Skanska
Keyword [sv]
partnering, kundnytta, byggbranschen, erfarenhetsåterföring, Skanska
National Category
Civil Engineering
Identifiers
URN: urn:nbn:se:kth:diva-126994OAI: oai:DiVA.org:kth-126994DiVA: diva2:643104
External cooperation
Skanska Sverige AB
Educational program
Bachelor of Science in Engineering - Constructional Engineering and Design
Uppsok
Technology
Supervisors
Examiners
Available from: 2013-08-26 Created: 2013-08-26 Last updated: 2013-08-26Bibliographically approved

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