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Trust in secure public e-services: Translating policies into use
KTH, School of Architecture and the Built Environment (ABE), Urban Planning and Environment, Urban and Regional Studies.
Linköpings universitet.
2012 (English)In: Entrepreneurship, Social Capital and Governance: Directions for the Sustainable Development and Competitiveness of Regions, Edward Elgar Publishing, 2012, 241-262 p.Chapter in book (Other academic)
Abstract [en]

The emerging information society challenges relations between public agencies and citizens in many ways. Providing e-services on the Internet and using other forms of information and communication technologies are basic components of e-government. E-services as such are innovations – even if the service itself existed before – as they are a new way of producing and organizing the service. For secure use and successful implementation of innovations in public contexts, the innovation must be considered legitimate and related to policies.

   The European Union and all other levels of government form policies, which are translated among the various levels to manage the useful, secure praxis of e-services. Translation in organisational terms takes place across governmental levels in the multi-level governance chain and secondarily from technical to administrative settings. Since the Swedish public administration relies on a dual steering approach, with strong, constitutionally mandated regional and local autonomy, such policies cannot be forced onto regional and local public agencies. Instead, European and national policy statements become soft policy instruments in the local context, and their implications rely on local uptake in the specific setting and on the competencies of the professionals in local public administration. 

   Since this is a new, emerging field of innovative policy and practice, our analysis will build on an inductive methodological approach. The theoretical framework of policy and technology translation allows inclusion of this broad process of changes. Our focus here on the translation process is to highlight translations both across levels in multi-level settings and as constructions of meanings of security. The conclusion is that the organizational settings of multi-level governance are greater constraints than new technology for implementation of public e-services.   

Place, publisher, year, edition, pages
Edward Elgar Publishing, 2012. 241-262 p.
National Category
Social Sciences Economics and Business
Identifiers
URN: urn:nbn:se:kth:diva-128973DOI: 10.4337/9781781002841.00015Scopus ID: 2-s2.0-84882030527OAI: oai:DiVA.org:kth-128973DiVA: diva2:649392
Note

QC 20130918

Available from: 2013-09-18 Created: 2013-09-17 Last updated: 2017-11-29Bibliographically approved
In thesis
1. E-government and e-governance: Swedish case studies with focus on the local level
Open this publication in new window or tab >>E-government and e-governance: Swedish case studies with focus on the local level
2013 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The concepts of e-government and e-governance are used interchangeably in most research and there is no single definition of these terms. The objective of this licentiate thesis is to provide a deeper understanding of these concepts through empirical studies in a Swedish context. Further, it aims to analyse whether – and if so in what way – the implementation of local contact centres (CC) affect conditions for local planning. This is reported in three articles. In this thesis e-government is defined to as the use of tools and systems by governmental bodies made possible by ICT that affect the organization of public administration. E-governance is defined as the ICT-based networks of services and administration in New Public Management settings including both public and private actors. Case study methodology is used as research method, including interviews, focus group studies, document studies, and some participatory observations. The analysis is partly built on an inductive methodological approach, since this is a new, emerging field of innovative policy and practice. Based on a theoretical discussion of New Public Management in the digital era, findings show that there is a difference between the concepts of e-government and e-governance from the perspective of e-administration and e-services and that the terms should not be used interchangeably. The study indicates that there are examples of implementation that are referred to the e-governance setting. Further the study indicates that local municipal contact centres may be referred to not only as an implementation of e-government but as a combination of e-governance and e-government. The findings indicate that there is a potential for positive impact on the conditions for local planning through the implementation of municipal contact centres.

Place, publisher, year, edition, pages
Stockholm: KTH Royal Institute of Technology, 2013. 29 p.
Series
Trita-SOM , ISSN 1653-6126 ; 2013:13
Keyword
governance, e-government, e-governance, New Public Management, municipal contact centres, planning, policy entrepreneurship, networks, implementation, translation, Sweden
National Category
Social Sciences
Identifiers
urn:nbn:se:kth:diva-133773 (URN)978-91-7501-888-1 (ISBN)
Presentation
2013-10-29, Konferensrummet, våning 2, Drottning Kristinas Väg 30, KTH, Stockholm, 13:15 (English)
Opponent
Supervisors
Note

QC 20131111

Available from: 2013-11-11 Created: 2013-11-11 Last updated: 2013-11-11Bibliographically approved
2. E-government and E-governance: Local Implementation of E-government Polices in Sweden
Open this publication in new window or tab >>E-government and E-governance: Local Implementation of E-government Polices in Sweden
2014 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

It is recognized in international research that the public sector has been transformed into a networked, open and more flexible, informal and interactive governance structure. This is described as a transition from “government to governance”. Sweden is one of the international leaders with regards to e-government development. The objective of this thesis is to provide a deeper understanding of how e-government policies are implemented in an e-governance context, through empirical case studies in Sweden. The focus is on the local level. The overall research question is: How is e-government policy put into practice when focusing on the local level? This is reported in four articles.

Case study methodology is used as research method, including interviews, focus group interviews, document studies, and some participatory observations. The analysis is partly based on an inductive methodological approach, since this is a new, emerging field of innovative policy and practice.

The analysis arrives at three overarching conclusions: (1) In practice, when e-government policy is implemented and translated at the local level, it tends to happen in an e-governance setting conducted by policy entrepreneurs or promoted by entrepreneurial behaviour in public administration. E-government policies are implemented in relation to local cultures, norms and economic structures. (2) Implementation of e-government and e-governance initiatives requires trust in the service provision among public administrators as well as among citizens. Efficiency and citizen-centred approaches in the redesign of information relationships between public administration and citizens to create some sort of added value are crucial. (3) The thesis indicates that there are two main implications of municipal contact centres (CCs): they localize public services and they combine different services into a one-stop practice striving to provide “holistic” services to the individual citizen. However, although the use of ICT is essential for the organisational transformation, the results indicate that the organisational settings and internal anchoring are greater constraints than new technology for implementation of local e-government and e-governance initiatives in the form of contact centres. One example for potential added value is the source of information of citizens’ issues through the implementation of municipal contact centres, which may have a positive impact on the conditions for local planning.

Place, publisher, year, edition, pages
Stockholm: KTH Royal Institute of Technology, 2014. vii, 38 p.
Series
TRITA-SOM, ISSN 1653-6126 ; 14:11
Keyword
e-governance, e-government, implementation, policy entrepreneurs, municipal contact centres, policy networks, New Public Management, Sweden
National Category
Social Sciences
Research subject
Planning and Decision Analysis
Identifiers
urn:nbn:se:kth:diva-152613 (URN)978-91-7595-238-3 (ISBN)
Public defence
2014-10-09, sal F3, Sing Sing, Lindstedtsvägen 26, KTH, Stockholm, 09:30 (Swedish)
Opponent
Supervisors
Note

QC 20140929

Available from: 2014-09-29 Created: 2014-09-29 Last updated: 2014-09-29Bibliographically approved

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