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End-User Training – A study of training packages for Windows 7 and Office 2010.
KTH, School of Computer Science and Communication (CSC).
2012 (English)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

When a company is about to upgrade its IT solution the company's employees may get new computers and software. In order to maintain the same efficiency as before the upgrade, employees can undergo training in order to get familiarized with the new software. This thesis is a study on how to develop a training package that emphasis the users and company's needs to make a smooth transition. The study results in an implementable training package and applies a user-centered and agile design process to examine design principles, learning theories and how to treat a heterogeneous audience.

by Johan Burmester

Abstract [sv]

Vid en uppgradering av ett företags IT-lösning kan de anställda komma att få nya datorer och ny programvara. För att upprätthålla samma effektivitet som innan uppgraderingen kan de anställda genomgå en fortbildning inom den nya programvaran. Denna rapport behandlar en studie kring hur man kan utveckla ett utbildningspaket vars fokus ligger på att uppfylla användarnas och företagets behov vid uppgradering av deras IT-lösning. Studien resulterar i ett implementerbart utbildningspaket och har följt ett användarcentrerat och agilt arbetssätt för att undersöka designprinciper, teorier om lärande och hur man kan förhålla sig till en heterogen målgrupp.

av Johan Burmester

Place, publisher, year, edition, pages
Trita-CSC-E, ISSN 1653-5715 ; 2012:001
National Category
Computer Science
URN: urn:nbn:se:kth:diva-130927OAI: diva2:654373
Educational program
Master of Science in Engineering - Engineering and of Education
Available from: 2013-10-07 Created: 2013-10-07

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