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Analysis of management controls in a telecommunications company
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).
2013 (English)Independent thesis Advanced level (degree of Master (Two Years)), 30 credits / 45 HE creditsStudent thesis
Abstract [en]

The presales sector in the telecommunications industry is a very little researched sector. This work looks at the management controls in place in the presales department of a multinational telecommunications company, the tightness of the controls which are in place and some of the problems that are facing the department because of the control systems. This work also looks into one of the divisions of the presales department to see how an overall improvement can be achieved in sales by improving the team unity and increasing the customer engagement. The management control frameworks used in this work include the ‘Object of control’ frame work by Merchant and van der Stede and the ‘MCS as a package’ framework by Malmi and Brown.

Place, publisher, year, edition, pages
2013. , 79 p.
National Category
Business Administration
URN: urn:nbn:se:kth:diva-131314OAI: diva2:655733
Available from: 2016-11-02 Created: 2013-10-13 Last updated: 2016-11-02Bibliographically approved

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The full text will be freely available from 2087-01-31 18:57
Available from 2087-01-31 18:57

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