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Existing but not explicit - The user perspective in scrum projects in practice
KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.ORCID iD: 0000-0002-2411-6417
2013 (English)In: Human-Computer Interaction – INTERACT 2013: 14th IFIP TC 13 International Conference, Cape Town, South Africa, September 2-6, 2013, Proceedings, Part III, Springer, 2013, no PART 3, 762-779 p.Conference paper (Refereed)
Abstract [en]

Agile software development processes are becoming more common, but this does not mean that the user perspective in the development is catered for. It has its challenges to integrate the users' aspects in Scrum projects in practice. In order to better understand these challenges we have interviewed IT professionals using Scrum focusing on four different areas: responsibility for the user perspective, emphasis on usability and user experience through documentation, usability activities with users and the organisational and contextual settings for emphasizing the user perspective. Results show that the responsibility for the user perspective is unclear in Scrum projects, and that often the user perspective is neither discussed nor described in the projects. However, the user perspective is often present through informal feedback used to understand the context of use and inform design for example. Finally the paper presents implications for working with the user perspective in Scrum projects.

Place, publisher, year, edition, pages
Springer, 2013. no PART 3, 762-779 p.
, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), ISSN 0302-9743 ; 8119 LNCS
Keyword [en]
agile software development, responsibility, Scrum, Usability, user experience, user perspective, User perspectives
National Category
Human Computer Interaction
URN: urn:nbn:se:kth:diva-133412DOI: 10.1007/978-3-642-40477-1_52ScopusID: 2-s2.0-84883299138ISBN: 978-364240476-4OAI: diva2:661036
14th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2013; Cape Town; South Africa; 2 September 2013 through 6 September 2013

QC 20131031

Available from: 2013-10-31 Created: 2013-10-31 Last updated: 2013-10-31Bibliographically approved

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Gulliksen, Jan
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Media Technology and Interaction Design, MID
Human Computer Interaction

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