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Key factors in managing IT outsourcing relationships
KTH, School of Information and Communication Technology (ICT).
KTH, School of Information and Communication Technology (ICT).
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
2013 (English)In: Communications in Computer and Information Science, ISSN 1865-0929, E-ISSN 1865-0937, Vol. 278, 58-69 p.Article in journal (Refereed) Published
Abstract [en]

Relationship management in IT Outsourcing (ITO) is today an important concern in many organizations. In the review of research literature regarding relationship management in IT outsourcing we have found a lot research on best practices but not on key factors. Therefore our research goal has looked to find the key factors in managing IT outsourcing relationships that are including the best practices in ITO relationships. The results of this research has due to a list of six key factors that includes the best practices that were elicited from the IT outsourcing relationships research and which were applied in the case of three organizations in Sweden. The analysis of the results has shown both deviations as well as compliances between the theory and practices, but also deviations between the views of these key factors in the studied organizations.

Place, publisher, year, edition, pages
Berlin Heidelberg: Springer-Verlag , 2013. Vol. 278, 58-69 p.
Keyword [en]
Best practices, IT outsourcing, IT outsourcing relationships, Key factors, Sweden, Relationship management, Research goals, Theory and practice, E-learning, Knowledge management, Outsourcing, Research, Societies and institutions, Information technology
National Category
Computer and Information Science Economics and Business
Identifiers
URN: urn:nbn:se:kth:diva-133835DOI: 10.1007/978-3-642-35879-1_7Scopus ID: 2-s2.0-84880393951ISBN: 9783642358784 (print)OAI: oai:DiVA.org:kth-133835DiVA: diva2:664284
Note

QC 20131114

Available from: 2013-11-14 Created: 2013-11-11 Last updated: 2017-12-06Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf