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UCD Guerrilla Tactics: A Strategy for Implementation of UCD in Sweden’s Military Defense Organizations
KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design, MID.ORCID iD: 0000-0002-7662-9687
(Scania CV AB)
2013 (English)In: Human Work Interaction Design: Work Analysis and HCI / [ed] Pedro Campos, Torkil Clemmensen, José Abdelnour Nocera, Dinesh Katre, Arminda Lopes, Rikke Ørngreen, Springer Berlin/Heidelberg, 2013, 112-123 p.Chapter in book (Refereed)
Abstract [en]

The problem of how to implement user-centred design (UCD) is well established as a research topic within HCI. Yet there are unresolved issues in order for UCD to actually be used in practice. This paper will present a case study within Sweden ́s military defense organizations, concerning the introduc- tion of UCD. The overarching goal of the research was to bridge the gap be- tween work practices and systems development; focusing the efforts on intro- ducing usability work in the procurement process. We concluded early on that we needed to develop and formulate an approach that is probably common in practice but not described or used in research. We call this strategy UCD guer- rilla tactics, which entails to do the unexpected, to work pragmatically with change, and to use user centred methods to introduce UCD. Our main target group was future users and procurers of UCD methods. We aimed at demon- strating and involving them in the work through user centred activities. The tac- tics is also a reflexive and flexible approach based on continuous evaluation of what is feasible and potentially gives the largest outcome. This paper describes the guerrilla tactics, how it was applied in a case study and factors that should be considered when using it.

Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2013. 112-123 p.
, IFIP Advances in Information and Communication Technology, ISSN 1868-4238 ; 407
Keyword [en]
User-centred design, procurement, usability, organizational change, case study, work practice
National Category
Human Computer Interaction
URN: urn:nbn:se:kth:diva-134320DOI: 10.1007/978-3-642-41145-8_10ISBN: 978-3-642-41144-1ISBN: 978-3-642-41145-8OAI: diva2:665883

QC 20140212

Available from: 2013-11-21 Created: 2013-11-21 Last updated: 2014-02-12Bibliographically approved

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