From Fantasy to Reality: Learning From Seven Years of Lean Implementation
2013 (English)In: Journal of US-China Public Administration, ISSN 1548-6591, E-ISSN 1935-9691, Vol. 10, no 4, 368-378 p.Article in journal (Refereed) Published
The purpose of this paper is to address the question of how manager’s views on Lean in terms of “toolbox Lean” or “Lean thinking” impact their view of the implementation process. This paper is based on a case study at a globally established Swedish manufacturing company. Findings show that managers’ definitions of Lean have evolved from a “toolbox” view toward more of a “Lean thinking” view during the implementation process, due to the learning taking place in the organization during the implementation. As the understanding of Lean develops, new and unforeseen deviations or needs may be identified. This in turn affects the managers’ views on the implementation process and perceived needs in regard to Lean development. The study also shows that fragmented development of an organization, such as production units developing individually without support from middle management or human resources (HR) may impede Lean development efforts. Lean implementation and development requiresystem wide change in order to be sustainable, which primarily concerns the management system and management approach but also all support functions within an organization. The use of external consultants in selected parts of an organization, thereby by-passing management levels and support functions may generate conflicting priorities and tension within an organization. The paper contributes to a deeper understanding regarding the learning process related to Lean implementations and to the aspects of people development and leadership required for sustainable Lean development.
Place, publisher, year, edition, pages
2013. Vol. 10, no 4, 368-378 p.
Other Engineering and Technologies
IdentifiersURN: urn:nbn:se:kth:diva-136442OAI: oai:DiVA.org:kth-136442DiVA: diva2:676164
QC 201312052013-09-252013-12-052014-12-18Bibliographically approved