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An experiment in SLA decision-making
KTH, School of Electrical Engineering (EES), Industrial Information and Control Systems. FOI – Swedish Defence Research Agency SE-16490 Stockholm, Sweden.ORCID iD: 0000-0003-2017-7914
KTH, School of Electrical Engineering (EES), Industrial Information and Control Systems.
KTH, School of Electrical Engineering (EES), Industrial Information and Control Systems.
2013 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Decision-makingwithregardtoavailabilityservicelevelagree- ments (SLAs) is investigated. An experimental economics approach was used to elicit the preferences for different SLA alternatives from the sub- jects (N = 16), all professionally working with IT management. A pre- viously published scenario on downtime costs in the retail business was used in the experimental setup. Subjects made 18 pairwise choices under uncertainty. After the experiment, they were paid based on one of their choices, randomly selected. The subjects rarely behaved as expected util- ity maximizers in the experiment. This raises questions about company SLA management in real situations, and calls for further research.

Place, publisher, year, edition, pages
2013. 256-267 p.
Series
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), ISSN 0302-9743
Keyword [en]
Availability, Decision-making, Experiment, Service Level Agreements, SLA Management
National Category
Information Systems
Identifiers
URN: urn:nbn:se:kth:diva-138043DOI: 10.1007/978-3-319-02414-1_19Scopus ID: 2-s2.0-84886423931ISBN: 9783319024134 (print)OAI: oai:DiVA.org:kth-138043DiVA: diva2:680311
Conference
Economics of Grids, Clouds, Systems, and Services - 10th International Conference, GECON 2013, Zaragoza, Spain, September 18-20, 2013
Note

QC 20150210

Available from: 2013-12-17 Created: 2013-12-17 Last updated: 2017-03-30Bibliographically approved

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Ulrik, Franke

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf