An experiment in SLA decision-making
2013 (English)Conference paper (Refereed)
Decision-makingwithregardtoavailabilityservicelevelagree- ments (SLAs) is investigated. An experimental economics approach was used to elicit the preferences for different SLA alternatives from the sub- jects (N = 16), all professionally working with IT management. A pre- viously published scenario on downtime costs in the retail business was used in the experimental setup. Subjects made 18 pairwise choices under uncertainty. After the experiment, they were paid based on one of their choices, randomly selected. The subjects rarely behaved as expected util- ity maximizers in the experiment. This raises questions about company SLA management in real situations, and calls for further research.
Place, publisher, year, edition, pages
2013. 256-267 p.
, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), ISSN 03029743
Availability, Decision-making, Experiment, Service Level Agreements, SLA Management
IdentifiersURN: urn:nbn:se:kth:diva-138043DOI: 10.1007/978-3-319-02414-1_19ScopusID: 2-s2.0-84886423931ISBN: 978-331902413-4OAI: oai:DiVA.org:kth-138043DiVA: diva2:680311
Economics of Grids, Clouds, Systems, and Services - 10th International Conference, GECON 2013, Zaragoza, Spain, September 18-20, 2013
QC 201502102013-12-172013-12-172015-02-10Bibliographically approved