Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Segmentation of paratransit users based on service quality and travel behaviour in Bandung, Indonesia
KTH, School of Architecture and the Built Environment (ABE), Transport Science, Transport and Location Analysis. KTH, School of Architecture and the Built Environment (ABE), Centres, Centre for Transport Studies, CTS.ORCID iD: 0000-0001-7124-7164
2014 (English)In: Transportation planning and technology (Print), ISSN 0308-1060, E-ISSN 1029-0354, Vol. 37, no 2, 200-218 p.Article in journal (Refereed) Published
Abstract [en]

Using a data-set collected among paratransit users in Bandung, Indonesia, this paper explores the impacts of paratransit users' negative experiences and dissatisfactions with their paratransit usage pattern. Segmentation and ordered probit analyses are used to examine the impacts of users' opinions on service quality on their trip-making behaviour. The results indicate that users are divided into six segments - namely, the unlucky, the young user, the experienced, the adapter, the infrequent user and the captive. The results further indicate that paratransit users, especially women, perceive negative experiences related to on-time performance (departure and arrival time) and security issues related to vehicles. Despite these dissatisfactions and negative experiences, they are still likely to use paratransit as part of their daily life. Two paratransit market segments (the adapter and the captive) are also likely to result in more trips using paratransit. The study offers several strategies and recommendations that can improve the current paratransit system so that it can better serve local needs.

Place, publisher, year, edition, pages
2014. Vol. 37, no 2, 200-218 p.
Keyword [en]
paratransit, service quality, segmentation, negative experience, travel behaviour, Indonesia
National Category
Other Civil Engineering
Identifiers
URN: urn:nbn:se:kth:diva-141712DOI: 10.1080/03081060.2013.870792ISI: 000330104600006Scopus ID: 2-s2.0-84893704420OAI: oai:DiVA.org:kth-141712DiVA: diva2:698272
Note

QC 20140221

Available from: 2014-02-21 Created: 2014-02-21 Last updated: 2017-12-05Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full textScopus

Authority records BETA

Susilo, Yusak O.

Search in DiVA

By author/editor
Susilo, Yusak O.
By organisation
Transport and Location AnalysisCentre for Transport Studies, CTS
In the same journal
Transportation planning and technology (Print)
Other Civil Engineering

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 84 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf