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IP-telefoni - Att välja rätt
KTH, School of Information and Communication Technology (ICT).
2013 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

IP-telefoni etablerar sig alltmer i takt med teknologins framsteg men tekniken har och har haft svårigheter att etablera sig på marknaden då människor av olika anledningar inte väljer att använda sig av IP-telefoni. Detta examensarbete försöker reda ut de faktorer som påverkar kundernas beslut att välja byta eller att inte byta till IP-telefoni. Här diskuteras den teoretiska bakgrunden till acceptansen av ny teknik, i det här fallet IP-telefoni. Studien bygger på en kvantitativ metodansats där ett urval av boende i Stockholmsregionen har besvarat ett frågeformulär. Resultat av denna studie visar på några faktorer som påverkar kundernas beslut när det kommer till valet av telefoni. Hit hör exempelvis bristande kunskaper om IP-telefoni. Den ursprungliga hypotesen som detta examensarbete har utgått ifrån, nämligen att det är de äldre som är mindre benägna att använda sig av IP-telefoni, har visat sig inte stämma.

 

Abstract [en]

IP-telephony is continuously gaining larger market share but it has had and has difficulties being established in this market because one or another reason customers are not willing to switch to using IP-telephony. This thesis is to give a hint of the different reasons why customers are not or are willing to switch to using IP-telephony. Furthermore gives an insight in the theoretical background to accepting of new technologies in this case the IP-telephony. The thesis is done using a quantitative approach where a random group of the inhabitants living in the Stockholm region have been questioned to answer a survey. The thesis proofs different factors from the thesis point of view that has an impact on customers choice of telephony option for example the lack of knowledge regarding IP-telephony is suggested. The hypothesis that this thesis is based on, that the older population is not willing to use IP telephony, has proven to be wrong.

 

Place, publisher, year, edition, pages
2013. , 32 p.
Series
TRITA-ICT-EX, 287
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:kth:diva-143798OAI: oai:DiVA.org:kth-143798DiVA: diva2:708686
Subject / course
Engineering and Management
Educational program
Bachelor of Science - Business Engineering
Examiners
Available from: 2014-03-28 Created: 2014-03-28 Last updated: 2014-03-28Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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  • Other locale
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Output format
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