Measuring quality across the whole journey
2014 (English)In: Contemporary Ergonomics and Human Factors 2014: Proceedings of the international conference on Ergonomics & Human Factors 2014, Southampton, UK, 7-10 April 2014, Taylor & Francis, 2014, 316-323 p.Conference paper (Refereed)
Many countries are looking to public transport to alleviate problems of congestion and pollution and increase sustainability. In order to develop a large modal shift in traveller behaviour, transport providers and planners need to deliver a high quality passenger experience. This paper firstly introduces the EU funded METPEX project, the aim of which is to develop a Pan European tool to measure the quality of the whole journey experience, and secondly discusses the results of stakeholder interviews in the UK, which show where such a tool might fill gaps in existing knowledge of passenger behaviour and mobility requirements.
Place, publisher, year, edition, pages
Taylor & Francis, 2014. 316-323 p.
Tools, High quality, Modal shifts, Public transport, Ergonomics
Transport Systems and Logistics
IdentifiersURN: urn:nbn:se:kth:diva-145466ScopusID: 2-s2.0-84896980896ISBN: 978-1138026353OAI: oai:DiVA.org:kth-145466DiVA: diva2:718738
Contemporary Ergonomics and Human Factors 2014; Southampton; United Kingdom; 7 April 2014 through 10 April 2014
QC 201405222014-05-222014-05-212014-05-22Bibliographically approved