Business Impact of Social Computing: Potential Benefits of Enterprise 2.0
Independent thesis Advanced level (degree of Master (Two Years)), 10 credits / 15 HE creditsStudent thesis
Social computing technologies have become an important of everyday life. They are rapidly
changing the way we communicate, share information and interact with each other in general. Companies are also becoming aware that these technologies are not necessarily limited to personal use, but they can also create value from a business perspective if properly integrated within companies. Business use of these social computing (web 2.0) is referred to as Enterprise
The purpose of this thesis is to investigate the impact of web 2.0 technologies on knowledge sharing within a business organization. The prerequisites for effective knowledge sharing and Enterprise 2.0 technologies are very similar, and as a result of implementing these required changes, the impact is significant in a mostly positive manner. In conducting this research, a comprehensive study of literature was performed; both from areas related to knowledge sharing and Enterprise 2.0 technologies. In addition, 4 interviews were conducted with companies using Enterprise 2.0 technologies and one with a company that has plans to implement it in the future in order to gain first-hand information on the impact of web 2.0 tools.
As a result, a conceptual model representing most important prerequisites for successful organizational knowledge sharing is suggested, which draws on both empirical findings and the analysis of existing literature. Successful knowledge sharing depends on organizational context and technology. Enterprise 2.0 technology can influence the organizational context in terms of creating a more open culture and reducing organizational boundaries which results in knowledge sharing benefits.
Place, publisher, year, edition, pages
2014. , 72 p.
Web 2.0, Enterprise 2.0, knowledge sharing, organizational culture, digital natives
Economics and Business
IdentifiersURN: urn:nbn:se:kth:diva-147697OAI: oai:DiVA.org:kth-147697DiVA: diva2:731833