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Integration and Centralization of Waste and GoodsManagement in Commercial Buildings: An investigation of the potential benefits regarding environmentalimpact and process efficiency.
KTH, School of Industrial Engineering and Management (ITM), Production Engineering.
2014 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Nearly a decade ago, the waste management company Ragn-Sells expanded their core business to also include manned goods reception and internal logistics in commercial buildings. The incentive for the expansion came from the commercial building Gallerian, which during that time neither had manned goods reception nor centralized waste management, and offered Ragn-Sells to be in charge of combining these services. The service has since then spread to other commercial buildings in the Stockholm area but the progress have not been documented and followed up. The purpose with this study was to investigate the potential benefits, regarding process efficiency and environmental impact, that can be achieved when integrating and centralizing logistics and waste management operations in commercial buildings in Stockholm. The process was studied by investigating the service operated at Gallerian. Quantitative data was collected through structured observations while qualitative data was collected through observations and interviews with identified stakeholders. The data was used to model and simulate possible scenarios. The results show that the main benefit with the process is reduced queues, which further results in time savings and reduced emissions. When logistics and waste management are combined, the main identified benefit is the ability to streamline the process as the number of involved stakeholders is reduced.

Key words: commercial building, waste management, goods reception, Lean, customer value, environmental objectives, city logistics

Abstract [sv]

För tio år sedan expanderade Ragn-Sells, ett svenskt företag inom avfallsbranschen, sin konceptlösning för kommersiella byggnader till att, förutom hantering av verksamhetsavfall, även innefatta godshantering. Drivkraften till expansionen grundade sig i att Gallerian, en kommersiell byggnad i Stockholm, akut behövde lösa den trängsel som uppstod vid deras, då obemannade, godsmottagning. Vid tidpunkten fanns inte heller någon centraliserad avfallshantering, även om sorteringsmöjligheter fanns. Ragn-Sells blev tillfrågade om de kunde kombinera sin avfallslösning med personal som även bemannade godsmottagningen. Konceptet påvisade goda resultat vad det gäller minskad trängsel och sedan dess har konceptet spridit sig till fler kommersiella fastigheter i Stockholmsområdet, men utvecklingen har varit odokumenterad och därmed svår att följa upp. Syftet med denna studie var därför att undersöka de potentiella fördelar som tjänsten, med centraliserad och integrerad avfalls- och godshantering, medför med fokus på miljöpåvekan och processoptimering i kommersiella fastigheter i Stockholm. Först kartlades den process som utgör konceptet i Gallerian. Kvantitativ data samlades in genom strukturerade observationer och kvalitativ information via dels observationer och dels via intervjuer med, av tjänsten, berörda parter. Insamlad data användes för simulering av möjliga alternativa scenarion, dvs. hur det skulle vara om tjänsten inte fanns. Resultaten visar att den främsta fördelen med processen är att den reducerar köer, vilket medför en reduktion av fordonsavgaser samt tidsbesparingar. Den främsta fördelen med att godsmottagning och avfallshantering är integrerat är att processen kan optimeras då aktörer med olika intressen reduceras.

Nyckelord: Kommersiella byggnader, avfallshantering, godsmottagning, Lean, kundvärde, miljömål, logistik

Place, publisher, year, edition, pages
2014. , 111 p.
Series
Degree Project in Production Engineering, Second Level, 593
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:kth:diva-147799OAI: oai:DiVA.org:kth-147799DiVA: diva2:732207
Examiners
Available from: 2014-09-16 Created: 2014-07-03 Last updated: 2014-09-16Bibliographically approved

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