Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
A method for analyzing IT service strategy in municipal governments from nicaragua
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
2010 (English)In: 16th Americas Conference on Information Systems 2010, AMCIS 2010, 2010, 2966-2978 p.Conference paper, Published paper (Refereed)
Abstract [en]

The importance of IT strategy is generally accepted, though in practice this may vary from one IT organization to another. The design of a formal IT strategy may be required or not, depending on the environment, but, independently of this, strategic decisions still must be made and therefore strategic practices are performed. In order to make any improvement in strategic practices, awareness of their current state in the IT organization is needed. This paper proposes a method for analyzing IT service strategy in the context of IT organizations in municipal governments; the main issues considered are both people- and organization-related (e.g. internal service providers, prioritized cost-effectiveness, current practices oriented to tactical and operational activities, etc.). This method decomposes the analysis from two different perspectives: strategic practices in use and maturity level of such practices. The method was tested in two municipal governments from Nicaragua.

Place, publisher, year, edition, pages
2010. 2966-2978 p.
Keyword [en]
Capability maturity model integration (CMMI), Information technology infrastructure library (ITIL), Internal IT service providers, IT service strategy, Nicaragua
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:kth:diva-148882Scopus ID: 2-s2.0-84870371532ISBN: 978-161738952-8 (print)OAI: oai:DiVA.org:kth-148882DiVA: diva2:738358
Conference
16th Americas Conference on Information Systems 2010, AMCIS 2010, 12 August 2010 through 15 August 2010, Lima, Peru
Note

QC 20140818

Available from: 2014-08-18 Created: 2014-08-14 Last updated: 2014-08-18Bibliographically approved

Open Access in DiVA

No full text

Scopus

Search in DiVA

By author/editor
López Poveda, Anayanci
By organisation
Computer and Systems Sciences, DSV
Information Systems, Social aspects

Search outside of DiVA

GoogleGoogle Scholar

isbn
urn-nbn

Altmetric score

isbn
urn-nbn
Total: 23 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf