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A conceptual model of connection of strategies and operations in organisations: A perspective of management control
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
2010 (English)In: International Journal of Services and Operations, ISSN 1741-539X, E-ISSN 1741-5403, Vol. 5, no 2, 158-195 p.Article in journal (Refereed) Published
Abstract [en]

This paper proposes a conceptual framework of management control systems in the informational perspective, in order to connect strategies and operations. The framework takes strategic planning and control as a whole, and integrates diagnostic control and interactive control into the same framework. It conceptualises the related functions to five components, and shows their interactions and work flows. Formulation and implementation of strategies or strategic change are explained under this framework, focusing on the roles of diagnostic control and interactive control. We use enterprise modelling techniques, i* and e3 value, to describe goal model, business model and their alignment. The connection model is to improve organisational effectiveness and efficiency, by discovering and correcting deviations and taking opportunities. To illustrate and validate the model, a case study is done, showing how the framework works for bridging strategies and operations and how strategic change could be triggered and implemented under the framework.

Place, publisher, year, edition, pages
2010. Vol. 5, no 2, 158-195 p.
Keyword [en]
Alignment, Change, Connect, Information, Management control, Operation, Resources, Services operations, Strategy
National Category
Other Computer and Information Science
URN: urn:nbn:se:kth:diva-149428DOI: 10.1504/IJSOI.2010.031115ScopusID: 2-s2.0-77954325014OAI: diva2:739393

QC 20140821

Available from: 2014-08-21 Created: 2014-08-21 Last updated: 2014-08-21Bibliographically approved

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