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Inclusive innovative services: Planning today to avoid future failure
KTH, School of Computer Science and Communication (CSC), Human - Computer Interaction, MDI (closed 20111231).
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2010 (English)In: 2010 International Conference on Information Society, i-Society 2010, 2010, 429-434 p.Conference paper (Refereed)
Abstract [en]

Information and Communication Technologies (ICT) have the potential to enhance the lives of most users. However, new user interaction technologies are often introduced without taking into account the requirements of elderly and/or disabled users, resulting in products and services that are hardly usable by those users. ETSI, the European Telecommunications Standards Institute, has established a Specialist Task Force (STF) 377 which is developing a roadmap of forthcoming user-interaction technologies with a scope of ten years and which aims to identify relevant user requirements from an accessibility viewpoint as well as corresponding usability solutions. The results of investigations using this method allow stakeholders in different stages of the research and development lifecycle of e-Services to identify and avoid potential difficulties in the design of user interfaces which could cause elderly or disabled users to experience usability issues.

Place, publisher, year, edition, pages
2010. 429-434 p.
Keyword [en]
E-services, European telecommunications standards institutes, Information and Communication Technologies, Products and services, Research and development, Roadmap, Task force, User interaction, User requirements, Information science, Information technology, User interfaces, Innovation
National Category
Human Computer Interaction
URN: urn:nbn:se:kth:diva-150269ScopusID: 2-s2.0-80053355087ISBN: 978-095642633-8OAI: diva2:743127
2010 International Conference on Information Society, i-Society 2010, 28 June 2010 through 30 June 2010, London, United Kingdom

QC 20140903

Available from: 2014-09-03 Created: 2014-09-01 Last updated: 2014-09-03Bibliographically approved

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Hüttenrauch, Helge
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Human - Computer Interaction, MDI (closed 20111231)
Human Computer Interaction

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