Change search
ReferencesLink to record
Permanent link

Direct link
Freelancer Management: An Overview of Influential FactorsBased on Virtual Team Management: A Case Study of VirtualSchool
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Industrial Management.
2012 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

The purpose of this explorative thesis is to provide an overview of freelancer managementbased on the areas of virtual team management theory. Virtual team management theory constitutes of four main dimensions which address input, socio emotional processes, task processes,   and   output.   A   case   study  based   on   this   framework   was   conducted   on VirtualSchool

1, an online education site operating with over 500 freelancers. Two research methods were used to shed light on the relatively new topic of freelancer management. The first was a qualitative research with participative interviews conducted at the VirtualSchool’s headquarters  with  fulltime  employees  from  different  departments  of  the  company.  Thisprovided insight regarding freelancer management from a client management perspective. The second method was a quantitative research using an online survey that was distributed to

VirtualSchool’s  freelancers. The  result  of the survey was  used  to  analyse how different predictor variables based on the virtual team management framework affected the freelancer’s work satisfaction which was the criterion variable.

The result from the qualitative analysis showed that the managers at VirtualSchool strongly valued socio emotional factors such as relationship, trust, and reliability. Interviewees whom worked  with  internal  process  without  direct  interaction  with  freelancers  stressed out  the importance of transparency, documentation, and clear processes. The task processes and the freelancer management therefore emerged based on the internal conflicts and priorities of the company.

The result from the freelancer survey showed that task processes, with coordination and task structure as variables, accounted for the strongest impact on work satisfaction. Also the

employer relationship variable, part of the socio emotional factors, had a small influence on the work satisfaction of the freelancer.

The theory from virtual team management could be applied on freelancer management to a large extent due to the similar nature of the work style. But some underlying differences in the nature and character between freelancers and virtual team members affected the application in some areas.

The thesis act as an initial investigation of freelancer management which is an increasingly common area in today’s global economy. This creates vast opportunities for future research in an important new field of study.

Place, publisher, year, edition, pages
2012. , 91 p.
Keyword [en]
Freelancer, Freelancer Management, Virtual Team Management, Virtual Management
National Category
Economics and Business
URN: urn:nbn:se:kth:diva-150885OAI: diva2:745808
Available from: 2014-09-23 Created: 2014-09-11 Last updated: 2014-09-23Bibliographically approved

Open Access in DiVA

No full text

By organisation
Industrial Management
Economics and Business

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 74 hits
ReferencesLink to record
Permanent link

Direct link