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BUSINESS PROCESSEXCELLENCE ONTELECOM OPERATORS: Lean Approach Principles Implemented onTelecommunication Industry
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Sustainability and Industrial Dynamics.
2012 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Is of common use to see and read a lot of books, researches and studies upon lean management, which are mostly focused on manufacturing. Lean Management experience nside manufacturing has deeply and widely received a lot of consensus, especially during the last years also by other industries. Although a real long-lasting and vital history could not be captured and visualized in other industries as much as inside manufacturing, a change of oute and an immense recognized gap is becoming the real future challenge, the plementation of Lean Principles inside other industries.

The following research is the effort and result of a half-year internship and collaboration  etween IMIM Program and Solving Efeso – a Consulting Company, in Milan, Italy. This timeframe was divided into three parts, identified by phases: Phase 1- Studies & Analysis on Lean Approach; Phase 2 – Trend Analysis; Phase 3 – Consolidation. This investigation has to be included inside the time frame of the two-year studies as result of the IMIM Master Programme Final Conclusion.

It has to be said that this research develops its main topic on Telecommunication Industry, with the aim to understand the current dynamics the industry is facing, with a particular focused view on Telecom Operators. The fast and continuous changing environment, the technology revolution, the WCom cloud boom, the customer expectancies and needs with the objective of increasing the profitability and market share; these are some of the relevant facts that are affecting the Communication Industry. Telecom Operators aren’t unfamiliar and subtracted from such circumstances; they are steadily trying to maximize their business. Is therefore, here where the big question mark lies; deepen the knowledge and focus on their business process? This research is willing to bring such issue under clear lenses of ean principles and process business excellence.

The study is seeking to understand the current state and to highlight the future trends that could be aligned with future strategies. The objective and purpose of this study are to support and bring a clear evidence of the application and feasibility of Lean Principles and Process Business Excellence inside Telecom Operators. Therefore crucial questions have been raised to see and understand the background of the environment, but also trying to answer them with real data. The core problems that this thesis is wiling to answer are: the applicability of lean approach inside telecom operators as a continuous improvement process, the role of KPI management and the technology speed.

The structure of this research reflects the evolution of the empirical studies as a starting point, which is supported by a more direct and targeted elaboration. The validity of it is mainly based on: the previous knowledge acquired through the master studies, the company based study cases, direct benchmarking of several telecom operators - through interviews, surveys and data collection - and the scientific research. Therefore, the content of the studys  developed in various chapters, which will try to explain and give a final conclusion of the exhaustive structure of this research problem.

Place, publisher, year, edition, pages
2012. , 110 p.
National Category
Economics and Business
URN: urn:nbn:se:kth:diva-150889OAI: diva2:745819
Available from: 2014-09-23 Created: 2014-09-11 Last updated: 2014-09-23Bibliographically approved

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