Management services - A framework for design
2011 (English)In: 23rd International Conference on Advanced Information Systems Engineering, CAiSE 2011, 2011, 582-596 p.Conference paper (Refereed)
The Service-Oriented Architecture has rapidly become the de facto standard for modern information systems. Although recently considerable research attention has been paid to the management of services, several gaps can still be observed. Service management as far as it is automated is either mixed up with the operational service logic itself, or handled in a separate not service-oriented system, such as a BAM platform. In addition, there is a growing business demand for value-driven service management. In this paper, a general framework for management service design is presented that covers both business services and software services and is rooted in the business ontology REA, extended with a REA management ontology. The framework is applied to two different case studies, one in the Italian wine industry and one related to a robot cleaner.
Place, publisher, year, edition, pages
2011. 582-596 p.
, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), ISSN 03029743
autonomic computing, management control, REA, service design, Business demands, Business service, De facto standard, Management service, Operational service, Service management, Service Oriented, Service Oriented Systems, Software services, Wine industry, Design, Information services, Information systems, Ontology, Service oriented architecture (SOA), Systems engineering, Wine, Information management
IdentifiersURN: urn:nbn:se:kth:diva-151173DOI: 10.1007/978-3-642-21640-4_43ScopusID: 2-s2.0-79960321378ISBN: 9783642216398OAI: oai:DiVA.org:kth-151173DiVA: diva2:747588
23rd International Conference on Advanced Information Systems Engineering, CAiSE 2011; London, Great Britain; United Kingdom; 20-24 June 2011
QC 201409172014-09-172014-09-152014-09-17Bibliographically approved