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Management services - A framework for design
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
KTH, School of Information and Communication Technology (ICT), Computer and Systems Sciences, DSV.
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2011 (English)In: 23rd International Conference on Advanced Information Systems Engineering, CAiSE 2011, 2011, 582-596 p.Conference paper, Published paper (Refereed)
Abstract [en]

The Service-Oriented Architecture has rapidly become the de facto standard for modern information systems. Although recently considerable research attention has been paid to the management of services, several gaps can still be observed. Service management as far as it is automated is either mixed up with the operational service logic itself, or handled in a separate not service-oriented system, such as a BAM platform. In addition, there is a growing business demand for value-driven service management. In this paper, a general framework for management service design is presented that covers both business services and software services and is rooted in the business ontology REA, extended with a REA management ontology. The framework is applied to two different case studies, one in the Italian wine industry and one related to a robot cleaner.

Place, publisher, year, edition, pages
2011. 582-596 p.
Series
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), ISSN 0302-9743
Keyword [en]
autonomic computing, management control, REA, service design, Business demands, Business service, De facto standard, Management service, Operational service, Service management, Service Oriented, Service Oriented Systems, Software services, Wine industry, Design, Information services, Information systems, Ontology, Service oriented architecture (SOA), Systems engineering, Wine, Information management
National Category
Information Systems
Identifiers
URN: urn:nbn:se:kth:diva-151173DOI: 10.1007/978-3-642-21640-4_43Scopus ID: 2-s2.0-79960321378ISBN: 9783642216398 (print)OAI: oai:DiVA.org:kth-151173DiVA: diva2:747588
Conference
23rd International Conference on Advanced Information Systems Engineering, CAiSE 2011; London, Great Britain; United Kingdom; 20-24 June 2011
Note

QC 20140917

Available from: 2014-09-17 Created: 2014-09-15 Last updated: 2017-03-28Bibliographically approved

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Johannesson, PaulAndersson, BirgerBergholtz, Maria
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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf