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Trusting experience oriented design
KTH, School of Information and Communication Technology (ICT), Microelectronics and Information Technology, IMIT. (Mobile Life)
2011 (English)In: Conf Hum Fact Comput Syst Proc, 2011, 923-928 p.Conference paper (Refereed)
Abstract [en]

Although trust and affective experiences have been linked in HCI research, a connection between traditional trust research for automation and experience design has not be made. This paper aims to start this discussion by showing the connection between experience-oriented HCI design and trust in automation through an experimental study of the Lega, a companion device for enriching experiences in museums. An experience-oriented HCI design approach was used to create this device and although it is not traditional automation, this study presents the links found between this approach and the bases of trust in automation, performance, process, and purpose, with regards to experience qualities of transparency, ambiguity, and usefulness, respectively.

Place, publisher, year, edition, pages
2011. 923-928 p.
, Conference on Human Factors in Computing Systems - Proceedings
Keyword [en]
Affective experiences, Experience-oriented design, HCI, Human factors, Trust in automation, Automation, Human computer interaction, Human engineering, Design
National Category
Human Computer Interaction
URN: urn:nbn:se:kth:diva-151210DOI: 10.1145/1979742.1979517ScopusID: 2-s2.0-79957956563ISBN: 9781450302289OAI: diva2:748380
29th Annual CHI Conference on Human Factors in Computing Systems, CHI 2011, 7 May 2011 through 12 May 2011, Vancouver, BC

QC 20140919

Available from: 2014-09-19 Created: 2014-09-15 Last updated: 2014-09-19Bibliographically approved

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O'Kane, Aisling
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ReferencesLink to record
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