Machine Learning to handle customer issues
Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Amadeus is providing solutions to travel businesses. Today, messages from customers are received by one team who dispatches them manually.This team is making a lot of mistakes. The purpose of this thesisis to study, design and prototype a tool to analyse automatically these messages and send them to the right team. This paper studies differentsmachine learning methods to learn the classification from previous messages.Besides, we will use several text processing optimisation methods to improve our results.
Place, publisher, year, edition, pages
IdentifiersURN: urn:nbn:se:kth:diva-153911OAI: oai:DiVA.org:kth-153911DiVA: diva2:753890